Supervisor (Full-time) Collin College Celina Campus

Barnes & Noble Education, Inc.

1d • Onsite

About The Position

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide, offering a unique retail environment focused on delivering essential educational content, tools, and merchandise within a dynamic retail setting on campuses of higher education. The teams interact directly with customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service for selling or renting books, general merchandise, and an array of products and services for an academic community. Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work every week, year-round for at least 30 hours each week as a full-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Requirements

• Candidates must be a minimum of 18 years of age to be considered for employment.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Nice To Haves

• 2+ years’ experience in a retail setting preferred.
• High school diploma/GED preferred.

Responsibilities

• Spend the majority of your time on the sales floor coaching and modeling Wow customer service.
• Help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.
• Be knowledgeable about department and store operations.
• Provide outstanding customer service to the academic and co-curricular community.
• Help enforce loss prevention procedures.
• Ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and complaints and escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Perform routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Benefits

• Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees