Supervisor, Water Meter Installation | Lawrenceville, GA

ACRT Services•Lawrenceville, GA

1d•Onsite

About The Position

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team. The Water Meter Installation Supervisor reports to the Operations Manager at Bermex. This position will play a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the water meter services department. This position requires a high degree of water meter knowledge, excellent time management, and exceptional interpersonal communication skills.

Requirements

Education: High School Degree/GED
Experience: Must be 21 years of age or older.
1 or more years of supervisory experience
Ability to multi-task and work independently as well as a team
Excellent leadership skills and ability to manage a team
Exceptional flexibility in daily routines and route scheduling
Project management skills
Proven understanding of industry standards
Adequate time management skills to facilitate worker efficiencies
Excellent communication skills, comfortable interacting management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Ability to walk long distances and prepare for weather conditions, accordingly

Nice To Haves

Utility foreman certification and field experience.

Responsibilities

Identifies, investigates, and resolves issues ensuring deadlines are met
Partners with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
Works with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
Recommends or implements personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
Requisitions needed personnel, supplies, equipment, parts, or repair services
Drives vehicles or equipment to complete work assignments or to assist workers
Interprets transportation regulations, safety regulations, or company policies and procedures for workers
Prepares, compiles, and submits reports on work activities, operations, productivity, or work-related accidents
Resolves worker problems or collaborate with employees to assist in problem resolution
Performs or schedules repairs or preventive maintenance of vehicles and other equipment
Assists workers in tasks, as needed, such as disconnecting and reconnection of consumer accounts, and water meter exchange and/or installations.
Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
May provide general information about the meter services to customers, when applicable
Use telephones, tablets, and/or computers to communicate

Benefits

Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short- and long-term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company Paid Employee Assistance Program (EAP) for all employees and eligible family members
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provides cell phone or mobile allowance (only if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions