Supervisor - Valet

Morongo Casino Resort & Spa•Cabazon, CA

53d

About The Position

Assists in running and operating a parking structure and managing team members within the property. Oversee outdoor operations to ensure efficient, four-star/four-diamond service to casino, resort & spa guests. Outdoor operations include shuttle, door & valet departments.

Requirements

Excellent verbal skills.
Ability to maintain strict confidentiality of classified information.
Excellent organizational, time management, and problem solving abilities.
Ability to tactfully and diplomatically deal with the public and staff.
Must possess excellent business sense and high professional ethics.
Must possess a high regard for customer service and team member relations.
Computer aptitude.
High School Diploma or GED required.
A minimum of two (2) years' experience in Valet Service operations.
Requires one (1) year in supervisory role.
Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Tribal Gaming Commission.
Ability to interpret documents and carry out instructions furnished in written, oral or diagram form, such as rules and regulations, instructions and procedure manuals.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to write reports and correspondence.
Ability to add and subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to develop and maintain harmonious working relationships with staff and guests.
While performing the duties of this job, the team member is regularly required to stand; use hands to finger, handle, or feel; talk or hear; and taste or smell.
The team member frequently is required to walk and reach with hands and arms.
The team member is occasionally required to sit.
May be required to climb.
The team member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Nice To Haves

Hospitality or Casino Resort experience preferred.

Responsibilities

Oversee daily operations of Valet, Door & Shuttle operations
Partner with Front Office to ensure the utmost in guest service
Communicates to Assistant Valet Manager relevant information needed to increase guest service
Ensure 4-Star/4-Diamond service is delivered to all guests arriving and utilizing the valet, door and shuttle amenities thus ensuring loyalty and satisfaction of our parking customers
Effectively respond to customer inquiries, complaints and day-to-day operational issues
Immediately reports any accidents/injuries to the Assistant Valet Manager.
Performs other job related duties as assigned
Requires strong leadership and motivational skills. Will interact with various levels of staff, management, government officials, and the public.
Maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; grooming standards, planning, monitoring, and appraising job results; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.