Valet Supervisor

Parkwell•Dillon, CO

4d•$23 - $23•Onsite

About The Position

As the Valet Supervisor, you will be responsible for leading a team and effectively running your shift to ensure a great experience for all customers parking/ visiting your location. Maintain positive customer and client interactions while maintaining an agreeable, helpful attitude.

Requirements

Must be 20+ years old
Must be able to run as required by business demand
Must be able to stand for an 8-hour shift
Successful completion of a criminal and motor vehicle background check
Valid Driver’s License

Responsibilities

Lead all aspects of the valet operation
Greet every customer you encounter with warm and friendly greeting
Be able to anticipate guests needs and offer to assistance every/any customer in the service zone
Motivate and lead staff in promoting teamwork and a customer service environment
Ensure team members deliver top notch experiences to any and all guests
Thoroughly and efficiently explain the valet process
Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer – learn the names and key people at each site (property managers, engineers, janitorial, security, etc)
Professionally and thoughtfully address guest needs, including service failures
Report immediately to management any issues related to customer or client experience.
Must be able to accurately verify, collect, and record revenue
Lead and direct the team to safely park and retrieve guest cars in an efficient manner.
Coach and train team members on Parkwell safety procedures
Abides by all Parkwell safety standards and training of standards to team members
Secure keys in locked podium/key box
Verifies ownership of vehicles – keys for claim check
Be able to perform and stay organized under stress
Maintain a high level of integrity in regard to guest’s vehicles and personal possessions
Knows how to appropriately initiate the claims process for guests
Reports all incidents immediately to supervisor or manager
You will be asked from time to time to perform other duties not listed in this description. The expectation is that you are flexible and open-minded to these assignments.