Supervisor, VAD Operations
About The Position
At DSV Road Transport, The Supervisor, VAD Operations will oversees Monday - Friday field operations, dispatch functions, and driver management for the assigned market. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager’s absence. This position plays a key role in delivering consistent operational performance over weekend-heavy periods.
Requirements
- High school diploma or GED.
- 3+ years of transportation, logistics, or dispatch operations experience.
- 2+ years of experience supervising drivers, dispatchers, or fleet operations.
- Strong knowledge of DOT, FMCSA, and HOS regulations.
- Experience using TMS systems, ELDs, routing tools, and load tracking systems.
- Strong communication, leadership, and problem-solving skills.
- Ability to lead operations during non-standard hours (weekend/transition days).
Nice To Haves
- Bachelor’s degree in Supply Chain, Business, Logistics, or related field.
- 5+ years of transportation operations or dispatch experience.
- 3+ years supervising teams in a logistics or trucking environment.
- White glove, last-mile, or VAD delivery experience.
- Freight brokerage experience.
- Bilingual (English/Spanish).
Responsibilities
- Serve as back-up to the Manager, providing operational leadership Monday - Friday.
- Lead, coach, develop, and schedule dispatchers and operators for weekday operations.
- Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
- Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence.
- Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
- Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time).
- Support driver performance management, including service issues, attendance, and safety compliance.
- Coordinate with maintenance to ensure equipment availability and readiness.
- Participate in accident/incident investigations and collaborate with Safety for follow-up actions.
- Lead dispatch huddles, operational updates, and communication with drivers and support staff.
- Address escalations quickly and effectively to ensure weekend operational continuity.
- Work with Road Management to support productivity targets and dispatch reporting.
- Partner with Sales to support customer retention and identify operational opportunities.
- Assist with settlement disputes, documentation accuracy, and load tracking issues.
- Perform additional duties and special projects as assigned.
Benefits
- DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
- Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits.
- Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
- To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
