Supervisor, VAD Operations, Road Transport US

DSV

About The Position

At DSV Road Transport, The Supervisor, VAD operations will oversee Monday-Friday field operations, dispatch functions, and driver management for the assigned region. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager’s absence. This position plays a key role in delivering consistent operational performance over weekend-heavy periods.

Requirements

High school diploma or GED; Bachelor’s degree in Supply Chain, Business, Logistics, or related field preferred
3+ years of transportation, logistics, or dispatch operations experience; 5+ years preferred
2+ years of experience supervising drivers, dispatchers, or fleet operations; 3+ years preferred
Strong knowledge of DOT, FMCSA, and HOS regulations.
Experience using TMS systems, ELDs, routing tools, and load tracking systems.
Strong communication, leadership, and problem-solving skills.
Ability to lead operations during non-standard hours (weekend/transition days).
Ability to collaborate effectively and lead across diverse, cross-functional teams.
Strong capability to perform under time-sensitive deadlines, workload demands, and performance targets.
Analytical and problem-solving mindset with the ability to evaluate data and optimize operational and supply chain performance in a changing environment.
Comfortable working in a fast-paced, dynamic, and operationally driven setting.
Results-oriented with a strong commitment to maximizing performance, driving growth, and achieving business objectives.
Strong verbal and written communication skills; business fluency in English required.
High proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and related tools.
Experience using Transportation Management Systems (TMS), Electronic Logging Devices (ELDs), and related transportation technology platforms.

Nice To Haves

White glove, last-mile, or VAD delivery experience preferred
Freight brokerage experience preferred
Bilingual (English/Spanish) preferred
Bilingual or multilingual language skills preferred.

Responsibilities

Serve as back-up to the Manager, providing operational leadership Monday - Friday.
Lead, coach, develop, and schedule dispatchers and operators for weekday operations.
Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence.
Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time).
Support driver performance management, including service issues, attendance, and safety compliance.
Coordinate with maintenance to ensure equipment availability and readiness.
Participate in accident/incident investigations and collaborate with Safety for follow-up actions.
Lead dispatch huddles, operational updates, and communication with drivers and support staff.
Address escalations quickly and effectively to ensure weekend operational continuity.
Work with Road Management to support productivity targets and dispatch reporting.
Partner with Sales to support customer retention and identify operational opportunities.
Assist with settlement disputes, documentation accuracy, and load tracking issues.
Oversee drivers, dispatchers, and operational support personnel assigned to weekday operations.
Approve timesheets, PTO requests, and daily schedule assignments.
Conduct coaching, feedback, and performance evaluations.
Support corrective actions in coordination with Road Management.
Participate in interviewing and hiring decisions for operators and dispatch roles.
Maintain a positive work culture and ensure compliance with company policies.
Perform additional duties and special projects as assigned.

Benefits

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

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