Supervisor, US Electrophysiology Sales Ops

Abbott•St. Paul, MN

2d•$61,300 - $122,700

About The Position

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. This position works out of our St Paul, MN location for our Electrophysiology (EP) business. In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. Are you a natural leader with a passion for operational excellence and customer satisfaction? Join our dynamic team and play a key role in driving accuracy, compliance, and performance in a fast-paced, collaborative environment.

Requirements

Education: High school diploma or GED required; college degree preferred.
Experience: 3–5 years in Customer Service or Order Management (Medical Device experience preferred).
Supervisory experience strongly preferred.
Familiarity with EDI/E-Business partners and ERP/CRM systems (SAP and ServiceMax experience a plus).
Skills: Strong leadership and communication skills. Ability to thrive in a fast-paced, matrixed environment. Excellent organizational and planning abilities with a focus on accountability.
Other: Ability to travel up to 10%.

Nice To Haves

Medical Device experience preferred.
SAP and ServiceMax experience a plus

Responsibilities

Lead and Inspire: Manage a team of up to 8 employees, providing coaching, training, and motivation to achieve individual and departmental goals.
Ensure Accuracy & Compliance: Oversee order processing, returns, and customer inquiries while maintaining strict adherence to SOX key controls, FDA regulations, and company policies.
Drive Performance: Set goals, monitor daily performance, and deliver constructive feedback to elevate team results.
Champion Development: Identify training needs, create growth opportunities, and foster a culture of continuous improvement.
Collaborate Cross-Functionally: Partner with Sales, Marketing, Operations, and Supply Chain teams to support new product launches, E-Business initiatives, and regulatory compliance.
Optimize Processes: Support ERP, CRM, and EDI systems, ensuring smooth integration and operational efficiency.
Recruit & Retain Talent: Hire and develop a diverse, high-performing team while maintaining a safe and professional work environment.

Benefits

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
A fast-paced work environment where your safety is our priority
Production areas that are clean, well-lit and temperature-controlled
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities