Supervisor, Title Management

Element Fleet Management • Baltimore, MD

8d

About The Position

We’re looking for a proven leader and motivator to join our team as Supervisor, Title Management. In this role, you will oversee daily operations within the Customer Care Contact Center to ensure service, quality, and efficiency standards are consistently met. You will provide leadership, coaching, and directions to team members while supporting departmental and client satisfaction goals. This role is accountable for driving operational excellence and supporting performance outcomes across the organization.

Requirements

• Bachelor’s degree required, or three to five years related experience, or equivalent industry experience.
• Two or more years of demonstrated success supervising teams of 10+ employees.
• Three years of customer service or client contact experience
• Solid PC skills including Word, Excel, PowerPoint, data entry, typing, and general office equipment.
• Ability to lead, motivate, and inspire employees to achieve departmental goals and objectives.
• Ability to work under pressure using tact, discretion, and sound judgment.
• Skilled in planning, organization, execution, and analytical problem-solving.
• Possess excellent verbal and written communication skills.

Nice To Haves

• Experience in the Fleet Services industry preferred.

Responsibilities

• Supervise day-to-day operations of assigned work teams to achieve departmental goals.
• Provide coaching, development, performance feedback, and training to team members and technical leads.
• Develop, assign, and plan work schedules to support service and productivity requirements.
• Partner with management to establish, monitor, and measure financial and performance standards.
• Generate and update workflow and records while identifying and forecasting operational trends.
• Conduct root-cause analysis, perform quality measures, and manage special projects and initiatives.
• Plan, coordinate, and deliver training to ensure skill development and compliance with standards.
• Serve as a departmental liaison, promoting communication, collaboration, and conflict resolution.
• Oversee operational performance to ensure alignment with budget and cost-control objectives.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees