Title Release Supervisor

Amynta Group•Baltimore, MD

3d•$47,500 - $67,500

About The Position

The Title Service Supervisor manages the Release and Repo team. They will be responsible to manage the work queues, set expectations, priorities and communicate with the team. We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative (Call Center Rep Duties) at our Hunt Valley, MD location. The compensation for this position is an annual salary in the range between $47,500 to $67,500. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Possess comprehensive knowledge of the title processes. Ensure all queues are complete by the end of the day. Schedule employess to ensure there is adequate coverage to have the work completed daily. Handle complex issues and problems Provide leadership and coaching Communicate professional with co-workers, managers and client

Requirements

High School Diploma or GED
Knowledge of computers and programs such as Word & Excel
Strong attention to detail, is dependable and follows through
High level of maturity to handle sensitive and confidential situations
Strong work ethic and excellent time management skills
Strong interpersonal skills and ability to work well with people throughout the organization
Willingness to maintain a professional appearance and provide a positive company image
Willingness to work non-traditional shifts which meet the needs of the team and company
Ability to perform under minimal supervision
Ability to provide coaching and mentoring to peers and subordinates
Ability to resolve complex issues and problems and present resolutions to higher-level staff only as needed
Willingness to adhere to company policies and rules

Nice To Haves

Experience in the Industry a plus

Responsibilities

Manage the work queues
Set expectations
Set priorities
Communicate with the team
Possess comprehensive knowledge of the title processes
Ensure all queues are complete by the end of the day
Schedule employess to ensure there is adequate coverage to have the work completed daily
Handle complex issues and problems
Provide leadership and coaching
Communicate professional with co-workers, managers and client