Supervisor, Technical Billing (Operations)

Wheels, Inc.•Schaumburg, IL

93d•$64,000 - $89,600•Hybrid

About The Position

The Supervisor, Technical Billing provides leadership, mentoring, and training to the team. Supervises, evaluates, and prioritizes all work. Including taking the lead on the monthly billing cycle, auditing pre-billing, balancing client EDI files, troubleshooting EDI errors, and developing new audit controls as the need arises. Serves as the key liaison for client external auditors. Functional subject matter expert on all billing related projects and operational projects with a client invoicing component.

Requirements

Strong analytical and organization skills
Ability to work with varying seniority levels, including staff, managers, clients, and external partners
Must have the ability to work in a fast-paced environment
Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent combination of education and relevant work experience
Minimum 5 years of experience in Billing Operations, Invoicing, or a related Financial Services role
Minimum 2 years of experience in leadership, supervisory, or team coordination capacity required
Proficient in Excel and Access with working knowledge of SQL, Tableau, and ERP platforms (i.e. SAP, Salesforce, Oracle) for data analysis, and reporting

Responsibilities

Champion client billing control and reconciliation procedures to ensure timely invoicing
Partner with stakeholders to design, optimize, and maintain Ad hoc reports, Alteryx workflows and Tableau dashboards supporting billing operations
Promote a collaborative culture focused on continuous improvement, operational excellence, and innovated problem-solving within the team
Develop, maintain, and continuously update policy and procedure manuals related to billing processes
Manage and maintain client lessee structures within billing, credit, and securitization reporting systems to ensure accurate invoicing and reporting alignment
Oversee and investigate pricing, billing and vehicle discrepancies identified through internal controls, ensuing root causes are addressed
Support audit readiness by providing contracts, pricing documentation, and transaction details during internal and external client audits
Recommend and implement process improvements, operational efficiencies, and cross-functional communication enhancements
Maintain accurate and up to date process and procedure documentation in alignment with evolving business needs
Interpret and clearly communicate billing related terms and conditions to internal managers, clients, auditors, and other stakeholders
Lead and support special projects related to system enhancements, process optimization, and strategic initiatives as assigned
Supervises a team of 5-10
Supervise, train, and develop professional billing staff, provide feedback, and administer periodic and annual performance reviews