Supervisor, Tech Deployment - Consumer & Company Platform

McDonald's Corporation • Chicago, IL

12d

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 
Department OverviewMcDonald’s is seeking a collaborative and proactive individual to join the Consumer & Company Platform team. On this team, individual will facilitate & monitor the Change Control process used by various development teams as they deliver content to the US restaurants. In this role, the individual will clarify expectations, apply relevant standards and best-practices to craft and develop innovative process solutions to support our deployment services team. This will be a collaborative role and will work with the Consumer & Company Platform Team to ensure consistency of product and integration of standard methodologies. You’ll collaborate with McDonald’s vendors and various internal teams. The preferred candidate will have a solid background in coordinating change control processes, software development lifecycle (SDLC), Incident / Problem Management (ITIL), and effective organization management, demonstrating best practices in all methodologies. There’s no shortage of opportunity as this role directly supports delivering technology that impacts the experience of 13,500+ restaurants and consumers who love the McDonald’s brand.DutiesChange Control:

Requirements

• Bachelor’s degree in computer science, business administration or related field.
• 1-3 years of experience in Software Development Lifecycle and/or IT Project Management.
• Proven experience in change control and project management.
• Experience communicating and working with cross-functional teams & leadership.
• Experience working with Incident / Problem Management processes.
• Exceptional demonstration of teamwork skills.
• Proficient capabilities in planning, presenting, and prioritizing.
• Strong analytical and problem-solving abilities.
• Exceptional communication, interpersonal, and documentation skills.
• Proficient process management & process design skills.
• Working knowledge of project management applications (Jira, Smartsheet is a plus).
• Experience with business intelligence and data formatting tools (PowerBI is a plus).
• Ability to work in a fast-paced and dynamic environment.

Nice To Haves

• PMP (Project Management Professional) or similar certification is a plus.
• Change Management certification is desirable.
• Information Technology Infrastructure Library (ITIL) certification is desirable.

Responsibilities

• Coordinate and support the procedure for managing changes, ensuring all changes are detailed, reviewed, and approved in accordance with company policies.
• Coordinate with various groups and external entities to manage and implement changes and deployments effectively.
• Monitor and report on the impact of changes, ensuring minimal disruption to operations.
• Identify and support process innovation by identifying efficiency opportunities and leveraging tools that support end users.
• Ensure CCP projects & tasks are finished on time, within scope, and within budget.
• Identify and mitigate risks associated with projects, tasks and changes.
• Craft documentation for internal processes, standard methodologies, and other knowledge sharing materials to share with collaborators.
• Be the main connection for internal and external customers.
• Establish and maintain strong connections with key collaborators to secure alignment and backing for initiatives.
• Communicate effectively with partners to keep them informed of progress and changes.
• Identify & track performance metrics to measure the success of company and consumer management initiatives.
• Prepare and present regular reports & dashboards on performance, changes, and project status to senior leadership.
• Apply data-driven insights to offer benefits through recommendations and support continuous improvement.

Benefits

• This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
• This position is eligible for a bonus, calculated based on individual and company performance.
• This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees