Supervisor/Asst. Shift Manager - Table Games

Casino and•Rock Island, IL

About The Position

About Bally's: Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain. A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you. Job Summary: The Supervisor - Table Games supervises the operation of assigned table games to ensure integrity is maintained, Internal Controls are followed and abided by, Company’s policies and procedures are being followed and superior guest service is provided to ensure guest satisfaction in accordance with the Company’s Customer Service and Operations Standards. This position's wage is $27/hour based on experience.

Requirements

High School Diploma or GED required
3-5 years Table Games experience required
Level 2 Illinois Gaming Board License
Must possess the ability to deal multiple games
Thorough knowledge of table game policies and procedures
Exceptional guest service abilities
Professional attitude and appearance
Reliability
Strong verbal / written communication skills
Basic math skills, including addition and subtraction
Basic computer skills MS Office, Word, Excel, email
Ability to work weekends, holidays and evening hours as business demands
Ability to manage stress appropriately and make decisions under pressure
Provide leadership to others through example and sharing of knowledge and skill
Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance
Role model the Customer Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs
Ability to lift or carry 30 pounds occasionally
Exposure to high volume noise
The work environment contains bright lights, loud noise, and stressful situations.
Pass a company background investigation
Must be 21 years of age

Nice To Haves

Previous supervisory experience preferred

Responsibilities

Perform Duties of Shift Manager in her/his absence
Maintains a clear line of communication at all levels of operation when appropriate
Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
Ensures accuracy and completion of all signed paperwork and pit documents
Maintains frequent and effective contact with guests
Effectively deals all games supervised
Maintains a thorough knowledge of all rules regarding games supervised
Prioritizes tasks and handles multiple projects simultaneously
Investigates and resolves customer complaints and issues
Conducts employee coaching sessions
Assists in training staff
Answers customer questions about game information
Performs as a team member and assists fellow associates to ensure a smooth operation
Greets guests appropriately, treating each person as an individual and in a professional manner
Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
Coordinates and completes hourly evaluations on hourly associates
Completes other duties as assigned