Supervisor, Systems Management

Comtech Ef Data•Broomfield, CO

5d•$41 - $55•Remote

About The Position

The Supervisor of Systems Management (ASM) is responsible for leading the team that manages the lifecycle of Guardian/Mira applications, network and compute elements across production and non-production environments. This role oversees application upgrades, testing, customer reports, release readiness, post-deployment stabilization, maintenance, day-2 support, reference lab ownership, and Tier 4 incident support. The supervisor ensures operational excellence, maintains strong cross-functional alignment with SE, ASI, ASO, Product, and Development, and drives continuous improvement in processes, automation, documentation, and technical standards. This role requires a balance of technical depth, leadership, and process discipline, with the ability to guide engineers through complex problem-solving while coordinating across multiple teams.

Requirements

Strong experience in application lifecycle management, systems engineering, or similar technical domain.
Demonstrated leadership experience (team lead, supervisor, or technical mentor).
Expertise with testing, integration, deployment processes, or large-scale enterprise application management.
Strong troubleshooting and problem-solving capabilities across complex systems.
Excellent communication and cross-functional collaboration skills.
Experience within public safety, VoIP/SIP systems, Guardian/Mira platforms, or mission-critical applications.
Familiarity with DevOps tools, CI/CD pipelines, automation frameworks, and configuration management.
Experience building processes, standards, or operational models for technical teams.

Nice To Haves

Bilingual in French and English is an asset

Responsibilities

Lead, mentor, and develop a high-performing ASM engineering team.
Conduct regular 1 on 1 meetings, performance reviews, growth planning, and skills development.
Manage team workload, prioritization, and scheduling (including shared on-call rotations).
Foster a culture of accountability, technical excellence, and continuous learning.
Oversee upgrades, patching, change management, and lifecycle planning across all assigned applications.
Ensure application roadmaps, EOL plans, and dependency tracking remain accurate and actionable.
Ensure the team follows standardized methodologies and consistently improving release quality and stability.
Oversee acceptance testing in pre-production and production environments.
Ensure lab environments are maintained, stable, and representative of customer environments.
Validate release packages, deployment artifacts, and configuration updates.
Serve as the escalation point for high-severity application issues that require ASM expertise.
Ensure timely response to critical incidents and drive root-cause analysis and remediation.
Coordinate with ASO (Tier 3), ASI, Development, and external vendors to resolve complex issues.
Oversee and enforce on-call standards, response expectations, and quality of escalations.
Ensure creation and maintenance of complete, accurate application documentation and upgrade guides.
Maintain historical change logs, test results, as-built documentation, and release notes.
Drive process consistency and ensure the team adheres to internal standards, SOPs, and compliance requirements.
Collaborate with ASI, ASO, Product Management, QA, and Software Development to support release planning, defect resolution, and feature validation.
Represent ASM in cross-team planning meetings, roadmap reviews, and technical discussions.
Ensure ASM is tightly aligned with product direction, customer needs, and operational requirements.
Identify process gaps, inefficiencies, and stability risks, and drive continuous improvement initiatives.
Champion automation efforts for testing, configuration management, release readiness, and environment operations.
Drive standardization, reduce variance, and operate the team with a focus on reliability and repeatability.
Other duties as assigned.