Supervisor, Supplier Outreach
About The Position
Corpay is currently looking to hire a Supervisor, Supplier Outreach, within our Vendor Enrollment & Implementations division. This position falls under our Payables line of business and is located in Brentwood, TN. In this role, you will oversee the daily operations of the Supplier Outreach team, ensuring effective execution of calling campaigns, driving supplier enrollment results, and supporting continuous improvement. You will report directly to Vendor Enrollment & Implementations Leadership and regularly collaborate with Vendor Enrollment, Implementations, and Operations teams. How We Work As a Supervisor, Supplier Outreach, Corpay will set you up for success by providing: Assigned workspace in the Brentwood, TN office Company-issued equipment Formal, hands-on training
Requirements
- High school diploma required; bachelor s degree preferred
- Minimum of 1-2 years of supervisory or team leadership experience
- Experience in customer service environments with inbound and outbound calling exposure
- Strong data-driven mindset with experience monitoring and improving team performance
- Proven ability to coach, mentor, and develop employees
- Working knowledge of call center operations and outreach strategies
- Strong organizational, communication, and collaboration skills
- Ability to prioritize tasks and operate effectively in a fast-paced environment
Responsibilities
- Supervising daily supplier outreach operations and ensuring performance targets are being met
- Providing direction and guidance to associates handling outreach activities, service issues, and process improvements
- Leading supplier outreach initiatives including client campaigns, re-campaigns, and ongoing enrollment efforts
- Communicating updates, priorities, and process changes impacting deliverables, timelines, and quality
- Serving as a subject matter expert on supplier outreach procedures and best practices
- Monitoring performance metrics, coaching team members, and delivering ongoing feedback
- Developing associates through training, mentoring, and performance improvement initiatives
- Promoting a positive, high-performing team culture focused on service, accuracy, and efficiency
- Ensuring compliance with company policies, procedures, and quality standards
- Tracking and analyzing team data to identify trends, recognize success, and address performance gaps
- Collaborating with leadership to streamline processes and enhance the supplier experience
Benefits
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings include major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (wireless, gym, car rental, etc.)
- Philanthropic support with local and national organizations
- Fun culture with company-wide contests and prizes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
