Supervisor, Specialty Fulfillment Operations

CVS Health • Orlando, FL

6d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The primary responsibility of the Pharmacy Fulfillment Supervisor is to supervise and provide direction to the professional and non-professional staff to ensure that prescription orders are filled and shipped in an accurate and efficient manner to achieve exceptional customer service to exceed company and customer expectations. The Pharmacy Fulfillment Supervisor is also responsible for directing daily workflow, interviewing/hiring, evaluating & reviewing performance.

Requirements

• 3+ years experience in pharmacy environment and/or customer service environment
• 1+ year(s) of leadership experience including training and performance reviews/engagement
• Excellent communication, organizational, and interpersonal skills.
• Extreme accuracy and attention to detail and data standards.
• Ability to work in teams and coordinate work efforts.
• Attention to customer focus to ensure patients are responded to with accurate and timely information.
• Ability to perform sedentary computer work.
• Occasional standing and walking
• Occasional lifting and moving of items ranging from 30 – 60 pounds.
• Must be available until close (630p EST)

Nice To Haves

• Warehouse distribution experience

Responsibilities

• supervise and provide direction to the professional and non-professional staff to ensure that prescription orders are filled and shipped in an accurate and efficient manner
• achieve exceptional customer service to exceed company and customer expectations
• directing daily workflow
• interviewing/hiring
• evaluating & reviewing performance

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees