Supervisor, Small & Medium Business Direct Sales - Customer Accounts

Comcast

10d

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for a team of business-to-business outbound telesales representatives focused on retaining, expanding, and growing legacy small-to-medium business customers. Directs representatives on upsell, cross-sell, renewals, and up-market solution adoption for the existing SMB customer base through telephone-based, solution-driven sales engagements. Develops, motivates, and coaches representatives to consistently achieve high-volume legacy SMB sales and up-market revenue growth, with a strong emphasis on solutions such as Comcast Business Mobile (CBM), Business Voice Edge (BVE), Dedicated Internet, and Meraki. Requires strong working knowledge of Microsoft Dynamics / CB Sales to ensure funnel discipline, forecasting accuracy, and performance execution. Customarily and regularly directs the work of at least two or more full-time employees or their equivalent.

Requirements

Skills Coaching, Collaboration, Microsoft Dynamics 365 Customer Relationship Management (CRM), Sales, Strategic Objectives
2-5 Years

Responsibilities

Lead a team focused on retaining and growing existing business customers by example in key areas including prospecting, time management, funnel management, forecasting accuracy, CRM utilization, product knowledge, and closing business.
Drive high-volume legacy SMB sales while accelerating up-market revenue growth within the existing small business customer base, with direct accountability for solutions including CBM, BVE, Dedicated Internet, and Meraki.
Maintain strong operational expertise in Microsoft Dynamics / CB Sales, ensuring accurate opportunity management, pipeline hygiene, activity tracking, and forecasting on a daily basis.
Coach and develop all sales representatives to deliver superior customer service, execute solution-based selling strategies, and meet or exceed performance and quality standards through timely, actionable feedback.
Ensure CRM software (Microsoft Dynamics / CB Sales) is accurate, current, and consistently leveraged to support sales execution, forecasting, and performance management.
Ensure daily activity, productivity, and pipeline targets are met, with focus on conversion efficiency, revenue velocity, and customer lifetime value.
Conduct regular team meetings to improve selling skills, share best practices, reinforce product and pricing strategy, and deliver key business communications.
Conduct performance reviews and prepare performance improvement plans; hire, discipline, and terminate personnel as necessary.
Partner with leadership across the business-to-business organization to ensure strong collaboration, alignment, and effective communication between functional areas.
Conduct side-by-side coaching and call monitoring to ensure compliance with company selling techniques, solution positioning, and growth strategies.
Work directly with other supervisors to ensure consistency, collaboration, and teamwork across the organization.
Provide structured feedback to management based on customer insights, sales trends, and frontline observations to support continuous business growth and evolution.
Exercise consistent independent judgment and discretion in matters of significance related to sales execution, customer outcomes, and employee performance.
Maintain regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as necessary.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.