SUPERVISOR - SLOT

Seminole Hard Rock Hotel & Casino•Coconut Creek, FL

34d•Onsite

About The Position

The Slot Supervisor is responsible for supporting the Shift Manager with operational management responsibilities. This includes currency and ticket accountability, employee development, staffing and scheduling and the management of all procedures and processes that support the Slot operations while maintaining the highest standards of customer service. Service Initiative: Create and ensure a fun-filled, entertaining and exciting environment with the five F's - Fast, Fun, Friendly, Fresh and Focused. Treat Guests with a sense of caring and individuality while effectively identifying their specific needs. Inform Supervisor of Guest needs which may require special accommodations. Show special recognition of frequent Guests. Maintain a safe, clean and comfortable environment for Guests at all time. Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return. Present a neat, clean and well-groomed appearance at all times. Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests. Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility. Promote positive public relations and create an enjoyable atmosphere for all. Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations. Maintain a professional and positive relationship with vendors, Guests and co-workers. Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance. Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns. Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Requirements

High school diploma or GED and four to six (4-6) years' experience in slot operations in a similar position preferred, or an equivalent combination of education and/or work experience.
Knowledge of all casino slot games.
Excellent communication and time-management skills.
Should be proficient in ability to train employees in slot operations.
Must possess basic mathematical skills which include ability to add, subtract, multiply and divide specific to position responsibilities, balance cash drawer, compute discounts and percentages.
Basic computer knowledge skills required.
Proficient with keyboard, mouse, reading screens and operating equipment such as surfaces, I-Pad and I-Pod units.
This position always requires standing and walking on the casino floor, frequent finger and manual dexterity, grasping, bending reaching motions, consistent with regular office and computer work, lifting up to 10 pounds, hand-eye coordination.

Responsibilities

supporting the Shift Manager with operational management responsibilities
currency and ticket accountability
employee development
staffing and scheduling
management of all procedures and processes that support the Slot operations
maintaining the highest standards of customer service
Create and ensure a fun-filled, entertaining and exciting environment with the five F's - Fast, Fun, Friendly, Fresh and Focused.
Treat Guests with a sense of caring and individuality while effectively identifying their specific needs.
Inform Supervisor of Guest needs which may require special accommodations.
Show special recognition of frequent Guests.
Maintain a safe, clean and comfortable environment for Guests at all time.
Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return.
Present a neat, clean and well-groomed appearance at all times.
Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests.
Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility.
Promote positive public relations and create an enjoyable atmosphere for all.
Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations.
Maintain a professional and positive relationship with vendors, Guests and co-workers.
Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns.
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.