Supervisor, Show Systems

Universal Orlando•Orlando, FL

1d•Onsite

About The Position

Responsible for managing the preventative and corrective maintenance performed on all audio, video, film and laser equipment throughout the resort. This role involves managing all labor resources within the Show Systems department and ensuring safe work practices during maintenance tasks. The supervisor directs best practices for preventative and corrective maintenance, updates departmental processes for efficiency, and manages shift planning and scheduling. They support the Ride Reliability Team by developing and executing action plans to prevent downtimes related to audio, video, film, and laser equipment. Employee management duties include conducting staff meetings, coaching, mentoring, providing feedback, administering counseling, performance evaluations, and recognition. The supervisor is also responsible for ensuring safety and equipment training, developing safety plans, and maintaining accuracy in labor reporting, time and attendance, Maximo reporting, and the preventative maintenance system. Additional responsibilities include developing solutions for replacing deficient and obsolete equipment, contacting vendors and manufacturers for products and solutions, monitoring industry trends, and forecasting failures. The position requires active participation in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities. The scope of the role covers the maintenance, repair, replacement, and upkeep of all audio/video equipment throughout the resort.

Requirements

High school degree or GED
Technical school in Electronics or Electrical Technology, Audio Engineering
5 to 10 years of experience in Audio/Video Maintenance
Or equivalent combination of education and experience

Nice To Haves

Associate’s degree (AA) in Electronics or Electrical Technology, Sound Engineering
Bachelor’s degree in Electronics Technology or Sound/Audio Engineering
Experience in customer service
Experience in project management

Responsibilities

Managing the preventative and corrective maintenance performed on all audio, video, film and laser equipment throughout the resort.
Managing all labor resources within the Show Systems department.
Ensuring safe work practices while conducting maintenance tasks.
Directing best practices for performing preventative and corrective maintenance on all audio, video, film, and laser equipment resort wide.
Updating various processes for the department, ensuring efficiency and effectiveness of the preventative maintenance system, troubleshooting processes, and corrective maintenance tasks.
Managing the planning and scheduling process of the shift in accordance with departmental policies.
Supporting the Ride Reliability Team and demonstrating the ability to develop and execute action plans to prevent the recurrence of downtimes as they pertain to audio, video, film and laser equipment.
Conduct employee staff meetings and provide coaching, mentoring and feedback to team members.
Administering counseling, performance evaluations and performance recognition to team members.
Ensuring safety and equipment training is complete.
Developing safety plans and processes for staff to follow.
Ensuring the accuracy of labor reporting, time and attendance, Maximo reporting, and the preventative maintenance system.
Developing solutions on replacing deficient and obsolete equipment.
Contacting vendors and equipment manufactures for products and solutions.
Monitoring industry trends and forecasting failures.
Understanding and actively participating in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.