Supervisor, Service

Johnson Controls • Charlotte, NC

19d • $65,000 - $95,000 • Onsite

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What you will do The Service Supervisor will oversee the daily activities of servicing our customer's Fire/Life Safety equipment needs, supervise field team and oversee stakeholders in the local area. Instruct and train all new and existing technicians. Travel to visit our customers. How you will do it Safety Compliance: Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training is thorough, complete and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action. Revenue responsibility: Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service including new bookings (sales), revenue and profitability. Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Productivity Improvement: Ensure that fair and effective performance measurements are assigned and that employees and stakeholders are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures.

Requirements

• Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
• Bachelor’s Degree, preferably in an Electrical Engineering Discipline or equivalent experience.
• Minimum of 5-10 years’ experience in an integrated systems sales/service environment.
• Must have a valid driver's license and a driving record that meets company requirements.
• Must be able to pass all company required background checks
• Developing Direct Reports & Others
• Ability to work a full time schedule
• Available to travel between Charlotte and Hickory, NC, which may include nights and weekends to accommodate customer's schedule.

Responsibilities

• Oversee the daily activities of servicing our customer's Fire/Life Safety equipment needs
• Supervise field team and oversee stakeholders in the local area
• Instruct and train all new and existing technicians
• Travel to visit our customers
• Ensure that all employees comply with corporate safety programs
• Ensure that employee safety training is thorough, complete and up-to-date
• Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action
• Implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service including new bookings (sales), revenue and profitability
• Maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service
• Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations
• Ensure that fair and effective performance measurements are assigned and that employees and stakeholders are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices
• Instruct/train all new and existing clerical and dispatch personnel in all specific job procedures

Benefits

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Non-decal vehicle is provided.
• Dedication to safety through our Zero Harm policy
• This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.
• This position includes a competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees