Service Supervisor

Sciens Building Solutions•Novi, MI

About The Position

Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Supervisor and/or Service Manager to review and achieve departmental goals.

Requirements

High school diploma or equivalent
Five or more years of experience in customer service or related field in the fire and life safety industry
Strong organizational skills
Ability to multi-task
Remain calm under pressure
Ability to encourage and motivate people with positive attitude
Proven track record of excellent customer service

Responsibilities

Provide mentoring and training of assigned team members
Participate in the review process of team members and provide feedback on training needs for the service department
Track and/or quote deficiencies
Manage on-call schedule, vacation schedule, and subcontractor schedule
Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence
Coordinate closely with finance department to ensure billings are accurate and timely for customers
Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements
Coordinate any corrective action with the Service Team Supervisor/Service Manager
Provide feedback to the Service Manager in establishing goals for department personnel
Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service
Assist with remote programming events such as code changes and point/zone updates