Supervisor, Service Planning & Design (Flexible location)
About The Position
The Service Planning & Design (SP&D) leadership job family is responsible for customer advocacy, project coordination, and delivery for new business electric and gas customer projects, designs, cost estimates, contracts, dependency management, and other related services. SP&D’s North Valley Rebuild team is responsible for strategic engagement and the ongoing management of service rebuilds for wildfire victims, builders and developers, and cities and counties in existing and new wildfire footprints across PG&E’s North Valley, Sacramento, & Sierra Divisions. Responsibilities include highly sensitive customer engagement; partnering with internal stakeholders across other lines of business to successfully restore gas and electric service for existing and new customers; and providing support during major emergencies. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
Requirements
- Bachelor's Degree in Business Administration, or job-related discipline, or equivalent experience.
- 3 years of job-related experience.
- 2 years of utility/construction/urban planning experience, including experience with service planning, estimating, project management, technical customer service, and/or other relevant experience.
Nice To Haves
- Construction management certification.
- Project management professional – PMP.
- 1-2 years of prior supervisory or project lead experience.
- Knowledge of utility industry safety practices and requirements.
- Strong knowledge of new business tariffs and gas &electric Rule 2, 15, and 16.
- Knowledge of the California Public Utility Commission General Orders (GO) 95, 128, and 165 requirements and bargaining unit contracts.
- Knowledge of gas and electric distribution construction practices.
- Knowledge of the estimating, preparation, and approval process.
- Working knowledge of the Work Management Process, SAP, and Construction Scheduling process.
- Working knowledge of bargaining unit contracts
- Good communication, interpersonal, and collaboration skills to effectively build relationships and manage subordinates.
- Strong customer service orientation.
- Proficient in Microsoft Office and SAP.
Responsibilities
- Supervises staff providing customer consultation for rebuild of services, customer advocacy, project management, and designs for previous and new gas and electric customers, and overseeing the service rebuild process roadmap.
- Maintains overall customer experience of rebuild customer projects, coordinating across all lines of business for service delivery.
- Supervises staff to drive performance and accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
- Maintains organizational and employee performance in alignment with customer delivery goals and metrics, including safety, productivity, quality, customer satisfaction, and areas of improvement.
- Establishes and maintains effective relationships with union shop stewards and understands and adheres to union contracts.
- Ensures adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines, and contracts. Ensuring work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria, and compliance requirements.
- Creates a safety-first work environment and culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
