Supervisor, Service Contracts - Bracco Medical Technologies

Bracco • Eden Prairie, MN

11d • $82,000 - $90,000

About The Position

The Supervisor, Service Contracts is responsible for leading the sales and administration of Bracco service contracts, ensuring accuracy, compliance, and alignment with organizational objectives. This role oversees a team of Contract Administrators who manage contract processing, renewals, and customer agreements, while also personally engaging with customers to expand and sell service contract coverage. The Supervisor serves as a key liaison between Legal, Sales, and Service teams, reviewing, negotiating, and approving contract terms to deliver favorable, compliant agreements that meet both business and customer needs. In addition, this role supports broader sales activities by providing expertise in legal terms and conditions related to service and biomedical training agreements.

Requirements

• Minimum Requirements Bachelor’s degree in business, law, finance, or a related field. In lieu of degree, High School Diploma or equivalent plus 4+ years of progressive experience in contract management, administration, or B2B sales within a corporate or regulated environment may be considered.
• 2+ years of demonstrated leadership experience with the ability to mentor, guide, and develop team members.
• 2+ years of business-to-business (B2B) sales experience.
• Strong understanding of service contract structures, contract law, and risk management principles.
• Excellent communication, negotiation, and problem-solving skills with the ability to influence and collaborate effectively across departments.
• Experience with SAP, Salesforce, ERP systems, or other enterprise contract management platforms.
• Proficiency in contract management systems and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Nice To Haves

• 5+ years of experience in contract management or service contract sales.
• 3+ years of supervisory or team leadership experience.
• Strong organizational, administrative, and recordkeeping skills with attention to detail.
• Prior experience in medical device, healthcare, or other highly regulated industries.
• Proven success in promoting and selling service contracts and aligning solutions with customer needs.
• Ability to interact effectively with customers and field-based personnel, including those in cardiac cath lab, CT, and MR environments.
• Demonstrated success driving process improvements and implementing best practices in contract administration.

Responsibilities

• Leadership & Team Management: Lead, coach, and develop a team of contract administrators to ensure high performance, accuracy, and professional growth Set clear goals, provide ongoing feedback, and conduct regular performance reviews. Foster a collaborative, customer-focused culture within the team. Work with technical training teams to manage training and service agreements with external biomedical teams.
• Contract Administration & Oversight: Oversee the full life cycle of service contracts, including creation, processing, renewals, and amendments. Ensure contracts are administered accurately and in compliance with internal policies, legal standards, and regulatory requirements. Monitor contract portfolio performance, ensuring renewals and resolution of discrepancies.
• Sales & Customer Engagement: Drive direct sales of service contracts by engaging with existing customers, presenting contract options, and closing agreements that meet both customer needs and business goals. Expand service contract coverage by identifying upselling and renewal opportunities. Serve as the primary customer-facing representative for complex service contract negotiations.
• Cross-Functional Collaboration: Partner with Service leadership, Sales and Legal to align contract strategies with overall business objectives. Support integration of service contracts into broader commercial strategies, ensuring consistency across agreement.
• Process Improvement & Reporting: Develop and refine processes that improve contract accuracy, turnaround time and customer satisfaction. Track and report on key performance metrics such as renewal rates, revenue generated from contracts and sales performance against targets. Recommend process, policy and system improvements to enhance efficiency and alignment with business objectives.

Benefits

• Paid Time Off, Company Holidays & Paid Family Leave – We provide PTO and Company Holidays to help you recharge, relax and do what’s important to you, when it’s important to you. Our 100% paid family leave options for parents, grandparents and eligible family members provide support for growing families as well.
• Achieve – Beyond competitive compensation, we offer options to help you plan for a financially secure future, including an annual incentive plan and 401k savings plan contributions.
• Live well – We offer comprehensive benefit options to help protect you along the way, including medical, dental, vision, and life insurance, employer HSA contributions, employee assistance program, short-term disability, etc.
• Evolve – Through structured on-the-job learning, workshops, seminars, and our tuition reimbursement program, you’ll find many opportunities to grow, personally and professionally.
• Choose – You won’t find “stuffy” here—whether your position requires a hybrid or in-the-office working arrangement. That means business casual for your attire and flexibility in your schedule, wherever possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees