Supervisor, In-House Service & Repair - Bracco Medical Technologies

Bracco • Eden Prairie, MN

1d • $82,000 - $90,000

About The Position

The Supervisor, In-House Service & Repair is responsible for leading a team of in-house repair technicians to ensure all service activities are completed efficiently, on time, within budget, and in compliance with quality and customer requirements. This role ensures repair processes align with Good Manufacturing Practices (GMP) and established Quality Systems, documentation standards, and performance metrics. The Supervisor will provide regular communication and updates to the team, ensuring clarity of priorities and alignment with organizational goals. In addition to leadership responsibilities, this position actively services, troubleshoots, and repairs complex electro-mechanical systems and subassemblies used in ACIST Medical Systems equipment. The Supervisor will collaborate cross-functionally to resolve technical and operational challenges, supporting continuous improvement within the service organization.

Requirements

• High school diploma or equivalent.
• 6+ years of electro-mechanical technical experience.
• Minimum of 4 years of direct supervisory experience in a technical environment.
• Proven leadership skills with the ability to direct, coach, and hold team members accountable for performance and results.
• Strong ability to build effective working relationships with direct reports, peers, and senior management across the organization.
• Proficient in the use of ERP and Complaint Handling systems (e.g., SAP, Salesforce.com).
• Solid understanding of the duties and responsibilities of subordinate roles.
• Excellent interpersonal, communication, and organizational skills.
• Strong written communication and documentation abilities.
• Proficient with mechanical assembly tools (e.g., wrenches, screwdrivers).
• Advanced proficiency with measurement instruments (e.g., digital multimeter, caliper, micrometer).
• High level of computer proficiency, including Microsoft Word, Excel, Outlook, and MRP/database systems.
• Working knowledge of Good Manufacturing Practices (GMP), ISO regulations, and Quality Systems relevant to medical device manufacturing.
• Ability to interpret and follow manufacturing process directions, drawings, and assembly procedures for mechanical and electrical components.
• Demonstrated accuracy in documentation and material transactions within ERP/MRP systems.
• Capable of working independently with minimal supervision and high attention to detail.
• Strong problem-solving skills with the ability to identify and resolve complex technical issues.
• Effective team collaborator who fosters positive working relationships and cooperation across departments.
• Physically able to lift and package assemblies up to 60 lbs.

Nice To Haves

• 6+ years of people leadership experience within a regulated industry.
• Demonstrated expertise across a variety of process technologies and service environments.
• Experience leading Lean manufacturing initiatives or other continuous improvement efforts in a regulated setting.

Responsibilities

• Supervise the daily activities of in-house Service Technicians, assigning and monitoring work to ensure efficiency and quality.
• Set clear performance expectations and hold team members accountable for results.
• Foster employee growth and engagement through performance management, skills development, regular one-on-one feedback, annual reviews, and recognition programs.
• Build and maintain positive employee relations through open communication and consistent support.
• Manage conflict effectively using appropriate interpersonal techniques to resolve issues and promote teamwork.
• Ensure compliance with company policies, work rules, and safety regulations.
• Oversee onboarding, training, and cross-training of new and existing team members to ensure technical proficiency and coverage across all repair functions.
• Conduct daily analysis of all customer systems and loaners in repair to ensure turnaround standards are met.
• Monitor and adjust loaner inventory and allocate resources to optimize repair cycle time and customer satisfaction.
• Interface with management, engineering, and other departments to ensure alignment on priorities and deliverables.
• Recommend and implement improvements to repair processes, methods, and quality outcomes.
• Lead or assist in implementing product changes and updates within repair operations.
• Maintain ownership of applicable work instructions, SOPs, and documentation for the Service Technician group.
• Ensure repair processes comply with ACIST Medical Quality Policy, Good Manufacturing Practices (GMP), ESD precautions, and OSHA guidelines.
• Generate and maintain Quality System Records and related documentation.
• Lead continuous improvement initiatives related to process efficiency, documentation accuracy, and material management.
• Update device history and complaint records, ensuring accuracy for invoicing and compliance.
• Troubleshoot, service, and repair complex electro-mechanical systems and subassemblies used in ACIST Medical Systems equipment.
• Identify and replace faulty components using advanced troubleshooting techniques.
• Test products to verify compliance with design specifications.
• Install and validate new software and hardware components as required.
• Review Engineering Change Orders and communicate necessary updates to the technician team.
• Manage replacement parts and perform accurate inventory transactions within the ERP/MRP system.
• Maintain technical competency through ongoing training and skill development.
• Coordinate repair activities with Customer Support, Production, and Warehouse teams.
• Provide technical assistance to field service and third-party service providers as needed.
• Perform hands-on service technician duties when required, including equipment diagnostics, repair, and decontamination of ACIST Medical Systems equipment.
• Perform other duties as assigned.

Benefits

• Paid Time Off, Company Holidays & Paid Family Leave – We provide PTO and Company Holidays to help you recharge, relax and do what’s important to you, when it’s important to you. Our 100% paid family leave options for parents, grandparents and eligible family members provide support for growing families as well.
• Achieve – Beyond competitive compensation, we offer options to help you plan for a financially secure future, including an annual incentive plan and 401k savings plan contributions.
• Live well – We offer comprehensive benefit options to help protect you along the way, including medical, dental, vision, and life insurance, employer HSA contributions, employee assistance program, short-term disability, etc.
• Evolve – Through structured on-the-job learning, workshops, seminars, and our tuition reimbursement program, you’ll find many opportunities to grow, personally and professionally.
• Choose – You won’t find “stuffy” here—whether your position requires a hybrid or in-the-office working arrangement. That means business casual for your attire and flexibility in your schedule, wherever possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees