Supervisor, Service Contract Renewals

Veralto Corp.•Loveland, CO

40d•$80,000 - $85,000•Onsite

About The Position

Imagine yourself… Doing meaningful work that makes an everyday impactâ Thriving in a supportive team environmentâ Joining a companyâwith a proven track record of success and an exciting future. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us We offer: Day 1 Health, dental, and vision as well as 401(k) with a match! Professional onboarding and training options Powerful team looking forward to working with you Career coaching and development opportunities About the role: The Service Contract Renewal Supervisor leads a team of 5 and plays a key part in driving operational excellence, team engagement, and achievement of sales and service goals. You will partner each day cross-functionally to drive impact as the go-to expert for escalations and enhance customer satisfaction. Working closely with our Service Contract Renewal Manager, you will support team development, fostering collaboration and executing on strategic initiatives. This position is a part of the North America Commercial Service team located in Loveland, Colorado and will be onsite. Hear more about Shaping the Future of Hach: https://www.veralto.com/company/hach Veralto's 2025 Sustainability Report: https://lnkd.in/g2P6_iP5

Requirements

1+ Years experience in a leadership role
3+ Years experience with service contracts, renewals, and/or sales
BA or BS degree in Business or Management, or equivalent experience preferred
Demonstrate experience utilizing Excel to create reports
Experience in systems such as Oracle, CEP, Contracts module, Salesforce.com, and Service Max

Responsibilities

Primary Contact & Escalations: Serve as the first point of contact for internal process questions and customer escalations for Contract Support and Renewals teams.
Team Leadership & Coaching: Provide daily guidance, structured feedback, and skill development through call reviews, shadowing, and audits.
Performance Management: Monitor KPIs, analyze data to drive improvements, and support continuous development initiatives.
Collaboration & Alignment: Work closely with Service and Sales teams to enhance best practices and optimize contract renewal execution.
Onboarding & Talent Development: Oversee new hire training, assist in recruiting, and contribute to performance reviews and development plans.
Culture & Continuous Improvement: Foster engagement through communication and recognition, lead team meetings, and leverage best practices to align with strategic goals.