Supervisor, Service Center - 1st Shift

Pelican•Plainfield, IN

About The Position

Peli BioThermal offers the widest range of temperature-controlled packaging and service solutions to the global life sciences industry. The company’s products ensure that delicate biological materials arrive intact and effective, despite exterior environments. Peli BioThermal is dedicated to developing innovative products designed to fulfil the complex needs of the global life sciences industry. The company’s customers benefit from its extensive expertise in ensuring that temperature stability is maintained throughout the distribution chain. The company also offers a complete portfolio of services and software to support end-to-end temperature-controlled packaging asset management. At Peli BioThermal, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.

Requirements

Bachelor’s degree or equivalent experience
5+ years leading operations or site-level teams
Experience managing teams, performance, and workplace safety
Background in service, manufacturing, logistics, or repair operations
Comfortable working with data, metrics, and performance targets
Able to manage multiple priorities in a fast-paced environment
Strong communication skills with both internal teams and customers
Someone who takes ownership, holds standards, and develops people

Nice To Haves

Experience with ERP systems is a plus
Experience in regulated environments is a plus

Responsibilities

Lead daily operations at the Service Center to meet customer contracts and service requirements
Oversee refurbishment, repair, kitting, preconditioning, assembly, and shipment of products
Manage site performance across safety, quality, service, and cost targets
Build and lead the Service Center team, including hiring, training, and development
Drive continuous improvement of processes, procedures, and performance metrics
Manage site budget, cost controls, materials purchasing, and inventory accuracy
Oversee domestic and international shipping and carrier relationships
Track KPIs, report results, and create action plans when performance gaps appear
Support onboarding of new customers, new services, and new process rollouts
Set site culture, support employee engagement, and lead performance management

Benefits

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.
Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
401k plan – with immediate match
Great Benefits – several options including Pet insurance for our animal lovers.
Health Savings Account Contribution
Wellness Discount Program
Global Mental Wellness Program
Quarterly Employee Celebration Days
Peer to Peer Recognition Program
Service Recognition Program
Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
Employee referral program – get paid to work with your trusted network.
Established reputable brand offering premium products – you’ll be proud to represent Pelican!
And more…