4279, Supervisor, Security

NTT Global Data Centers•Mesa, AZ

18d•Remote

About The Position

Under the direction of the Security Manager and Security Director, the Security Site Supervisor will play a critical role in ensuring the safety, security, and compliance of the NTT Data Center physical infrastructure, equipment, and personnel. The Security Site Supervisor will work closely with the Data Center Operations Team (DCOPS) to ensure that security measures are in place and functioning properly at an assigned data center location. The Security Site Supervisor will provide regular daily supervision and support to a team of dedicated Security Officers and Shipping and Receiving staff. The Security Site Supervisor is responsible for the safety and protection of executive employees and other high-risk individuals who visit the data center. The role also supervises day-to-day operations and enforces security protocols. The security supervisor manages a team of security and shipping and receiving officers. The role will also be to manage employees’ performance, career planning, learning and development. The Security Site Supervisor will serve as an SME (subject matter expert) for access control systems, alarms, and surveillance platforms. The Security Site Supervisor will assist in the development, implementation, and maintenance of NTT security procedures, as designed by NTT GDC Americas Security leadership to meet required codes, regulations, and in alignment with company policies. Additionally, the Security Site Supervisor will review and analyze loss control, incident reports, coordinate and administer security clearances, prepare, and maintain all required security manuals in coordination with external and interdepartmental parties.

Requirements

Familiarity with security management, preferably in a data centre or critical infrastructure environment
Knowledge of physical security systems, access control, surveillance technologies, and incident response procedures
Recognition of leadership skills with the ability to learn to motivate and manage a team effectively
Analytical and problem-solving skills to identify and mitigate security risks and vulnerabilities
Good communicator, with ability to interact with stakeholders at all levels
Functional in stressful situations, remaining calm while making critical decisions
Able to navigate security technologies and computer systems, including access control systems, CCTV, and incident management software
Familiar with occupational hazards and safety rules
High School or GED required
Post school qualification, or equivalent combination of work experience and occupational training / certifications
Prior relevant experience in law enforcement, industrial, commercial, or governmental security and loss prevention
Prior relevant experience using security systems and tools, for example access control systems, CCTV etc.
Developing experience in managing a team of Security Guards

Nice To Haves

Certifications such as Certified Protection Professional (CPP), Certified Information Systems Security Professional (CISSP), or Physical Security Professional (PSP) are preferred
CPR/First Aid Certification preferred
Prior Law-Enforcement and/or Military Schooling, a plus

Responsibilities

Supervises daily operations for a team of Security Officers; includes regular duties such as planning, scheduling, submitting timesheets, organising, and directing execution of routine and special project work delegated by Security leadership.
Aids in identifying and attracting prime talent by participating in the recruitment process, assessing qualifications, interviewing candidates, and hiring individuals to join the team.
Contributes and supports the development, implementation, and enforcement of security protocols, policies, and procedures to protect the data centre, assets, and personnel.
Coaches and guides Security teams by modelling professional conduct and adhering to security policies and safety regulations at the assigned work sites
Guides team members on how to fulfil the special / unique requirements for NTT GDC clients, and ensures requirements are met; includes maintaining a positive and professional demeanour, proper engagement, and establishing client relationships.
Remains alert and monitors security operations at all times during shift to ensure data centre and surrounding property is secure and not accessed by unauthorized personnel, or open to sabotage, vandalism or theft.
Manages compliance, security, and records integrity by shift and data centre for client shipping and logistics by performing regular audits and supporting Shipping and Receiving personnel.
Coordinates Security vendor onboarding indoctrination training in partnership with Deployment Services and Critical Facilities Operations.
Acts as the first point of contact during security incidents, assist with investigations, gather evidence, and prepare incident reports. This also includes collaborating with relevant stakeholders to resolve incidents effectively.
Administers the operation of all security related systems on shift, such as access control, CCTV, digital video recording, photo badging, etc.
Reviews utilisation and maintenance of security equipment.
Prepares and reviews periodic security reports to clients and internal leadership.
Organises and conducts predefined actions in emergency situations and renders first aid, in events ranging from fire, work accidents, to illness.
Executes documented procedures and policies to ensure achievement of key responsibilities.
Manages the procurement of essential equipment spares and office supplies for designated staff and shift; this includes maintaining inventory levels and resources are readily available to support the team’s effective performance and daily operations.
Recommends improvements to recordkeeping software to capture accurate security officer activities.
Ensures all Security Guards on shift meet all NTT GDC Grooming and Uniform Standards.
Performs other duties as assigned, and regular, predictable attendance is essential for satisfactory performance.

Benefits

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

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