Supervisor, Sales Order Processing

First American Payments Systems • Atlanta, WI

3d

About The Position

As a Supervisor of the Sales Order Processing (SOP) team, this role will provide leadership, support, process efficiency guidance and innovation to ensure the Payments business segment sales orders are processed with accuracy and are timely to mitigate risk for audit and internal assurance purposes. This role will be the first line of defense for all Sales and audit escalations, assess nuances, one-off orders that require additional analysis and collaboration with S/4Hana resources across the organization in order to bill properly.

Requirements

• 5 years’ experience in order processing or related field or HR/GED and 8 years’ experience in order processing or related field
• At least 2 years’ experience in a Sales Order Processing role, AP or Billing team
• Experience with MS-Office applications, Salesforce, and S4/Hana
• Experience drafting and/or reviewing revenue-generating contract documents and purchase orders
• Exceptional time management skills, attention to detail, and organization skills

Nice To Haves

• Associate’s degree in a business field
• Thrive in a highly-collaborative work environment
• Strong analytical and problem-solving skills
• Ability to build and maintain productive and positive working relationships
• Ability to coach and mentor team members and colleagues
• Ability to identify process gaps, communicate and act on issues that pose a risk to Deluxe
• Effective communication skills with team members across the Deluxe organization

Responsibilities

• Collaborate and provide leadership and coaching to the SOP team, while providing guidance and mentorship to cross-functional resources across other teams to ensure alignment and optimal performance including but not limited to Solution Engineering, Billing, Finance, and other subject matter experts on complex cross functional projects.
• Perform process / workflow assessment to ensure contracts and orders are set up and accurate.
• Provide strategic leadership for the design and testing of new and updated processes and systems.
• Create / monitor Service Level Objectives such as order cycle time, error rates, and fulfillment accuracy to drive continuous improvement.
• Assess tools, systems, roles, and responsibilities within the SOP team and ensure necessary business needs are met.
• Provide strategic leadership for the design and implementation of new and updated processes to directly improve speed and reduce errors. and systems while assisting the Service Management team to test and implement automation strategies.
• Engages with business partners on escalations that the Tech Support Analyst is unable to resolve and drives resolution.
• Reviews complex contract terms to decipher appropriate billing setup.
• Engages with internal audit and diligence teams and drives all audit-related issues for the SOP team.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement
• These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees