Supervisor Revenue Cycle Support Services
About The Position
Supervisor, Revenue Cycle Support Services Hybrid Position – Join an Engaged, Supportive Team Altru Health System is seeking a Supervisor of Revenue Cycle Support Services to lead a high‑performing team supporting key financial functions across the organization. This role is ideal for someone with strong banking or accounting experience, excellent attention to detail, and a passion for process improvement. What You’ll Do Oversee daily operational functions related to: Payment posting Reconciliation Bankruptcy processing Bad debt practices Other assigned revenue cycle activities Supervise and mentor staff to ensure accurate and timely financial transaction processing Maintain compliance with regulatory guidelines and payer requirements Partner closely with leaders across the organization to support continuous performance improvement Identify opportunities to streamline workflows and enhance productivity Ensure high levels of accuracy, service, and operational accountability What We’re Looking For Strong background in banking, accounting, or financial operations Experience leading or supporting teams in revenue cycle, finance, or similar environments Excellent analytical skills and comfort working with detailed financial data Ability to manage multiple priorities while maintaining accuracy and compliance Strong communication skills and a collaborative leadership style
Requirements
- A minimum of 3 years related experience
- Required: Associates - Business/Finance/Healthcare
- This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
Nice To Haves
- Preferred: Bachelors - Business/Finance/Healthcare
- Strong background in banking, accounting, or financial operations
- Experience leading or supporting teams in revenue cycle, finance, or similar environments
- Excellent analytical skills and comfort working with detailed financial data
- Ability to manage multiple priorities while maintaining accuracy and compliance
- Strong communication skills and a collaborative leadership style
Responsibilities
- Provides direct supervision and daily operational oversight of payment posting, reconciliation, bankruptcy processing, bad debt practices, and other assigned revenue cycle functions.
- Ensures timely, accurate posting of payments, adjustments, refunds, and transfers in compliance with payer, regulatory, and organizational requirements.
- Oversees reconciliation processes to ensure cash balances, contractual adjustments, and system totals are accurate and resolved timely.
- Monitors and manages bankruptcy workflows to ensure legal compliance, appropriate account handling, and coordination with internal and external partners.
- Oversees bad debt processes, including account reconciliation, recall, and documentation, in accordance with internal policy and applicable regulations.
- Supervises, coaches, and supports assigned staff; monitor productivity, quality, and performance, and address issues through coaching and corrective action as needed.
- Identifies trends, risks, and performance gaps; analyze root causes and drive workflow improvements to increase efficiency, accuracy, and revenue protection.
- Establishes and monitor performance metrics related to quality, timeliness, and throughput; escalate issues and recommend corrective actions.
- Collaborates with Finance, Patient Financial Services, Compliance, and Information Technology to resolve issues, support audits, and implement process or system changes.
- Performs other duties as assigned or needed to meet the needs of the department/organization.
Benefits
- Altru offers a comprehensive benefits package to its full- and part-time employees.
- Excellent benefits include a health plan and 401(k) retirement plan.
- Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
