Supervisor, Revenue Cycle Management

iRhythm Technologies, Inc.

5d • $94,000 - $122,000 • Remote

About The Position

Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: About iRhythm: iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need – answers. About this role: iRhythm is currently seeking a Supervisor of Revenue Cycle Management to support and oversee day-to-day operations across for revenue cycle functions. Reporting to the Senior Manager of Revenue Cycle Management, this role is responsible for the direct supervision, operational performance, and continuous improvement of assigned RCM workstreams spanning front-end and/or back-end functions, which may include a mix of internal teams and vendor partners. The Supervisor plays a critical hands-on leadership role, ensuring operational execution aligns with established policies, KPIs, and compliance standards. This position partners closely with internal stakeholders and external vendors to drive consistent performance, timely issue resolution, and a high-quality patient and payer experience across the full claim lifecycle. This role collaborates regularly with Patient Services, Commercial, Market Access, IT, Finance, and Compliance teams to support workflow optimization, system enhancements, and operational readiness. The ideal candidate is an experienced revenue cycle leader who thrives in a fast-paced environment, is highly detail-oriented, and excels at people leadership and performance management. Our work environment is energetic and collaborative, driven by a passion for delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Requirements

• Bachelor’s degree in business, healthcare administration, finance, accounting, or a related field (required)
• 5+ years of progressive experience in revenue cycle management with exposure to front-end and/or back-end processes.
• 2–4+ years of people leadership or supervisory experience within an RCM, billing, or healthcare operations environment.
• Demonstrated experience working with payer maintenance, billing operations, denial management, or cash posting functions.
• Experience supporting or managing outsourced RCM vendors or offshore teams preferred.
• Proven ability to support operational improvement initiatives and drive measurable performance results.
• Strong working knowledge of end-to-end revenue cycle processes, including eligibility, billing, payer rules, denials, and AR workflows.
• Ability to monitor performance metrics, identify trends, and support corrective action plans.
• Effective people leader with strong coaching, communication, and conflict-resolution skills.
• Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Comfortable partnering cross-functionally with teams such as IT, Finance, Compliance, Market Access, and Patient Services.
• Detail-oriented with a focus on quality, compliance, and operational consistency.
• Proficient in using data, dashboards, and reporting tools to support decision-making.
• Patient-focused mindset with a commitment to improving the financial experience through operational excellence.

Nice To Haves

• Certification in healthcare revenue cycle, billing, or compliance (e.g., CRCR, CPB)
• Experience working in a complex healthcare, specialty, professional, or DME billing environment

Responsibilities

• Directly supervise and support daily operations for assigned revenue cycle teams and vendor partners for either front-end or back-end functions.
• Ensure team adherence to established standard operating procedures, performance metrics, and compliance requirements.
• Monitor and manage team and vendor performance against KPIs such as first yield pass, DSO, clean claim rates, rejection/denial trends, turnaround times, AR aging, and quality audit results.
• Serve as an escalation point for complex operational issues, payer challenges, billing discrepancies, and vendor performance concerns.
• Partner with vendor managers and the Senior Manager to support vendor governance, SLA compliance, and continuous improvement initiatives.
• Collaborate cross-functionally with IT and system owners to support system enhancements, defect resolution, and workflow automation efforts.
• Support implementation of process improvements, operational changes, and transformation initiatives across front-end and back-end RCM functions.
• Lead, coach, and develop team members through regular feedback, performance management, and skill development.
• Ensure accurate documentation, tracking, and reporting of operational issues, risks, and improvement opportunities.
• Promote a culture of accountability, quality, collaboration, and patient-centered financial practices.
• Assist with internal audits, quality reviews, and compliance activities related to payer billing, HIPAA, and internal controls.
• Prepare operational summaries, performance updates, and reporting for RCM leadership as needed.

Benefits

• This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off.
• iRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level