Supervisor, Revenue Cycle

Northwell Health

About The Position

Supervises and coordinates the Vendor staff and daily Cash applications operations in the assigned unit. Mentors and develops skills of direct reports. Participates in evaluation and implementing quality controls and performance improvement activities. Job Responsibility A comprehensive understanding of payment processing in any billing system. And skill and full understanding of creating and managing deposits. Proficient in processing diverse payment types (e.g., credit card, checks, ACH, EFT, cash) from various sources including insurance companies and client Understanding of various source of payment Controls and coordinates remittances; electronic fund transfers, electronic remittance transmission, logs, and makes necessary corrections and reconciliations in a timely manner Commitment to and understanding of financial best practices, including maximizing ERA utilization, managing bank lockboxes, prompt processing of payments/denials, defining payor denial codes, tracking correspondence, and utilizing bank reconciliation. Collaborates with internal and external stakeholders in cash control matters Ability to identify, review, and resolve payment discrepancies, particularly comparing payer allowed amounts against expected reimbursements and releasing them for posting. Knows how to reviews, examines, and reconciles cash postings and daily interface to RCM billing system and review reporting for accuracy. Familiarity with terms like suspense/identified payment handling, and refund approval processes within financial management systems, including potential integration with any systems. Promotes Revenue Cycle department goals by selecting, motivating, and training capable team members. Leads the activities of assigned Revenue Cycle team members by communicating and providing guidance toward achieving department objectives. Supervises, hires, trains, disciplines, and evaluates staff; ensures performance appraisals are completed in a timely manner. Routinely audits work output to ensure compliance with Vendor unit expectations and processes. Trains new Vendor employees on department policies, procedures, processes, and applicable information systems. Informs team of changes in policies, procedures, processes, systems, and regulatory laws and requirements. Implements operating policies and procedures related to unit; analyzes, recommends, implements, and monitors approved work-flow changes. Gathers department metrics and prepares reports for management review; maintains attendance, payroll records and processing of time-off requests. Recommends procedural and system changes to improve processes, operational quality and efficiency, i.e., job aides, training resources, and work flow; actively participates in process improvement projects. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Requirements

Associate's Degree required, or equivalent combination of education and related experience.
4-6 years of relevant experience and 0-2 years of leadership / management experience, required.
A comprehensive understanding of payment processing in any billing system.
Skill and full understanding of creating and managing deposits.
Proficient in processing diverse payment types (e.g., credit card, checks, ACH, EFT, cash) from various sources including insurance companies and client
Understanding of various source of payment
Commitment to and understanding of financial best practices, including maximizing ERA utilization, managing bank lockboxes, prompt processing of payments/denials, defining payor denial codes, tracking correspondence, and utilizing bank reconciliation.
Ability to identify, review, and resolve payment discrepancies, particularly comparing payer allowed amounts against expected reimbursements and releasing them for posting.
Knows how to reviews, examines, and reconciles cash postings and daily interface to RCM billing system and review reporting for accuracy.
Familiarity with terms like suspense/identified payment handling, and refund approval processes within financial management systems, including potential integration with any systems.

Responsibilities

Supervises and coordinates the Vendor staff and daily Cash applications operations in the assigned unit.
Mentors and develops skills of direct reports.
Participates in evaluation and implementing quality controls and performance improvement activities.
Controls and coordinates remittances; electronic fund transfers, electronic remittance transmission, logs, and makes necessary corrections and reconciliations in a timely manner
Collaborates with internal and external stakeholders in cash control matters
Reviews, examines, and reconciles cash postings and daily interface to RCM billing system and review reporting for accuracy.
Promotes Revenue Cycle department goals by selecting, motivating, and training capable team members.
Leads the activities of assigned Revenue Cycle team members by communicating and providing guidance toward achieving department objectives.
Supervises, hires, trains, disciplines, and evaluates staff; ensures performance appraisals are completed in a timely manner.
Routinely audits work output to ensure compliance with Vendor unit expectations and processes.
Trains new Vendor employees on department policies, procedures, processes, and applicable information systems.
Informs team of changes in policies, procedures, processes, systems, and regulatory laws and requirements.
Implements operating policies and procedures related to unit; analyzes, recommends, implements, and monitors approved work-flow changes.
Gathers department metrics and prepares reports for management review; maintains attendance, payroll records and processing of time-off requests.
Recommends procedural and system changes to improve processes, operational quality and efficiency, i.e., job aides, training resources, and work flow; actively participates in process improvement projects.
Performs related duties as required.