Supervisor Retail

Ace Hardware • Susanville, CA

17h • $22 - $23 • Onsite

About The Position

Susanville Ace Hardware is that kind of place! We are focused on providing world class service to our customers and our employees. We thrive in a fun and challenging environment. Together with Ace we are proud to have won the JD Powers Award for Customer Service 14 years running. Our Vision is to be “The most helpful hardware stores on the planet” by providing an “Amazing Customer Experience” every time. Susanville Ace Supervisors are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals as well as support and help the Store Manager and Assistant Store Manager in their effort to consistently provide an environment that is "the best place to work and the best place to shop." Supervisors help set the tone for the whole store, they must consistently do more than is required and frequently more than is expected. An enthusiastic, positive and supportive attitude is essential.

Requirements

• High School diploma or GED equivalent.
• College preferred or vocational training.
• Possess some product knowledge of hardware related products along with willingness to learn.
• Past managerial experience is preferred.
• Strong leadership and analytical skills
• Ability to communicate clearly and effectively in all situations.
• Strong problem –solving and organizational skills.
• Excellent verbal and written communication skills.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
• A commitment to service excellence and customer satisfaction.
• Solid team player with professional demeanor and excellent interpersonal skills.
• Must be able to lift 50 pounds frequently to load and unload customer orders.
• Ability to stand for extended periods of time.
• Ability to hear, understand and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation.
• Ability to bend and twist, push and pull, stoop, and kneel.
• Ascend and descend ladder.
• Ability to work at heights.

Responsibilities

• Must strongly represent and embody the Susanville Ace Core Values and Expectations.
• Provide regular and ongoing coaching and mentoring to team members to ensure strong understanding, open communications, and clearly defined team focus on projects, goals, and expectations.
• Supervision of all staff within store location, including but not limited to daily operations, leadership and HR functions.
• Overall responsibility for store safety/security, financial, customer, and employee safety.
• Understand and supervise the visual presentations to ensure standards are met with regards to end caps, floor displays, and general retail merchandising.
• Help oversee Merchandising of store, including pricing, promotions, end caps and displays.
• Review retail inventory and overstock to: reduce shrinkage, maintain appropriate stock levels, and ensure inventory reporting accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED