Supervisor, Reservations

AmaWaterways, LLC • Calabasas, CA

1d

About The Position

At AmaWaterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, AmaWaterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests—and each other—with genuine care, warmth and respect. AmaWaterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for.

We invite talented, motivated professionals to explore our career opportunities and begin their journey with AmaWaterways today.

SUMMARY: This position is responsible for supervising a new and growing team of Personal River Cruise Planners and assisting them in their daily activities.

Requirements

• Associate's degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Human Resource Systems; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Possesses excellent customer service and sales skills with a strong leadership background.

Nice To Haves

• Previous travel industry is preferred.
• Prior supervisory experience and team building is preferred.
• Knowledge of the AmaWaterways product is preferred.

Responsibilities

• Involves in the interview process, trains, coaches, counsels and oversees staff performance productivity.
• Develops new procedures that assist the staff in providing an exceptional customer service experience.
• Monitors and evaluates Personal River Cruise (PRC) Specialists performance to meet or exceed the department’s sales goals.
• Communicates new procedures to the department.
• Shares updated training materials and ensures the team remains informed about new developments within the company relevant to their roles.
• Motivates and empowers the staff.
• Handles escalated calls and makes decisions in the best interest of AmaWaterways and the guests being assisted.
• Reviews sales reports, phone statistics, attendance records, conversion reports, and leads distribution reports, discussing them with the PRC Manager to identify the key components of a successful PRC Specialist and assist each team member in achieving their goals.
• Monitors incoming calls/leads.
• Actively communicates with the team about daily inquiries in real time.
• Cultivates and maintains strong relationships with AmaWaterways guests.
• Creates reservation knowledge tools specific to the PRC department.
• Regularly monitors and listens to phone calls to ensure consistency and quality of service, provides feedback to the team and the team’s manager, and identifies training opportunities and improvement suggestions.
• Participates in weekly meetings with the team to discuss various topics.
• Collaborates on sales decisions, either jointly or in the absence of the department’s Manager.
• Performs other related duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree