Reservations Manager

The Joule•Dallas, TX

1d•Onsite

About The Position

The Reservations Manager is responsible for the everyday running of the Reservations office. They will strive to inspire, lead and train the reservations team of enthusiastic associates. They will emphasize delivering high standards together with efficient, seamless, genuine, and personalized customer service. The Reservations Manager will focus on maximizing room revenue and ensure a seamless booking experience for guests while overseeing all aspects of the reservations process.

Requirements

High school diploma or equivalent.
Experience in a hotel or related field required.
Previous management experience required.
Flexible and long hours sometimes required.

Responsibilities

Meet or exceed Qualtrics/Forbes goals for Reservations.
Lead reservations staff, including training, counseling, disciplining, terminating and performance reviews.
Monitor financial operations and ensure compliance with accounting controls and procedures.
Recruit and retain a reservations team that is passionate about their craft, respectful of others and genuinely committed to exceeding guest expectations.
Monitor labor and operational cost, take action to ensure alignment with financial expectations.
Meet or exceed Qualtrics monthly goals.
Prepare, review and process monthly commission statements for OTAs and travel agents.
Assist Director of Revenue in preparation of monthly revenue and occupancy forecasting.
Lead a variety of projects to enhance, guest and associate experience.
Oversee and coordinate correspondences with guests pre and post stay.
Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
Ensure guest profiles are updated according to standard and duplicate profiles are regularly merged and flagged.
Monitor all V.I.P.'s, special guests and requests.
Follow and enforce all hotel credit policies.
Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as: flash report, allowances, etc.
Review arrivals report and daily flash report to ensure accuracy.
Provide hands-on operational support in all areas needed.
Follow up with any guest issues reported on the Guest Opportunity Log and communicate resolutions to the entire leadership team.
Perform other reasonable job duties as requested by supervisor.