Supervisor- Rental Store

Thompson Tractor Company • Ensley, FL

7d

About The Position

The Service Supervisor is responsible for serving as team leader and tracking
efficiency for 5-15 technicians to ensure that customer needs are met at the
highest level.  The Service Supervisor will support the Service Dispatcher
and/or Service Advisor in their daily tasks including handling incoming calls,
producing quotations and estimates, opening and closing work orders, adjusting
time on work orders, dispatching Field Service Technicians, assigning jobs to
Shop Technicians, training/mentoring less experienced Technicians, and other
duties not specified.

Essential Responsibilities & Expectations

• Coach and direct Service Department employees

• Monitor, improve, and maintain Technician performance

• Ensure proper planning of jobs, quoting, parts availability, and manpower

• Effectively handle customer objections and concerns

• Maintain (and ensure technicians maintain) proper dialog with customer and
inform customer of repair status as required

• Monitor customer satisfaction and employee morale and take steps to improve
both when necessary

• Minimize customer downtown with accurate and efficient job planning and
repairs

• Effectively communicate with Company Personnel 

• Assign jobs to shop technicians and dispatch field service technicians

Qualifications

Education: High school diploma or the equivalent

Experience: Experience working as a Service Technician preferred.  Experience
using personal computers including Microsoft Word and Excel and basic typing
skills are required for this position.

Requirements

• High school diploma or the equivalent
• Experience using personal computers including Microsoft Word and Excel and basic typing skills

Nice To Haves

• Experience working as a Service Technician

Responsibilities

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary
• Minimize customer downtown with accurate and efficient job planning and repairs
• Effectively communicate with Company Personnel
• Assign jobs to shop technicians and dispatch field service technicians

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED