Supervisor Regional and Community Engagement

Independent Electricity System Operator

1d•Hybrid

About The Position

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are! Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come. This is a unionized position that falls within the Sector and Community Engagement Division in the Corporate Relations, Engagement and Strategy Business Unit. The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference. The Supervisor, Regional & Community Engagement reports to the Senior Manager, Regional and Community Engagement and plays a pivotal role in bringing the IESO’s community presence to life. This position leads the coordination and delivery of impactful community outreach and stakeholder engagement initiatives that strengthen the IESO’s visibility, credibility, and reputation across diverse regions and audiences. As a people leader, the Supervisor provides day‑to‑day leadership and direction to a high‑performing regional and community engagement team, ensuring seamless operations and consistent execution. The role is also responsible for translating strategic direction into action by operationalizing engagement strategies and plans developed by the Manager, Municipal Relations & Engagement, driving meaningful connections and measurable outcomes at the community level.

Requirements

Demonstrated experience supporting and implementing regional and community plans and programs, with public and community relations experience (advertising and media affairs an asset)
Strong people leadership and supervisory skills, with the ability to lead initiatives with and without direct positional authority
Superior communication skills (written, oral, and presentation), including strong diplomatic, listening, and stakeholder engagement abilities across all organizational levels
Proven project and program management experience, including program design, delivery, evaluation, and issue analysis aligned with corporate objectives
Strong problem-solving skills, including managing groups with divergent views, consolidating feedback, and developing strategic responses
Demonstrated research, writing, and detail-oriented skills, with a strong focus on accuracy
A positive, energetic, and practical business-focused professional who thrives in change, fast-paced environments, and shifting priorities
Collaborative, honest, and driven team player with excellent interpersonal skills and MS Office proficiency

Nice To Haves

Knowledge of energy issues an asset

Responsibilities

Leads community outreach engagement activities, including: • Supports cross-functional, internal working groups in the implementation of effective outreach with communities and stakeholders.• Manages the day-to-day implementation of outreach plans designed to project gain public support for company objectives.• Builds effective relationships with stakeholder and community groups.• Managing activities to support engagement initiatives including research, promotion, public affairs, media affairs, and employee participation. • Developing and implementing tools to facilitate the sharing of information and communication of project activities across the organization.• Developing information resources designed to support outreach activities including demographic information, competitive information, contact history, contact feedback, and general stakeholder background information.• Ensuring external information resources, such as the corporate website, are kept up-to-date and provide a sufficient level of information for stakeholders.• Undertakes a regular evaluation of activities to determine effectiveness and makes appropriate recommendations to the teams.
Lead a team and oversee the daily operations of the team activities, including:• Overseeing the work of team members engaged in community and regional outreach, stakeholder events and program response initiatives and others from time to time on a project basis.• Prepares a calendar of annual outreach and engagement events to support implementation.• Ensures the stakeholder consultation portion of the website is up-to-date and includes meaningful information for the stakeholder groups.• Ensures information resources related to the different stakeholder groups that interact with the IESO are current and provide meaningful information.• Assigns work and ensures their team members meet deadlines and adhere to quality-of-service delivery. Provides feedback, coaching and performance reviews for direct reports.
Oversee the maintenance of the organization’s stakeholder database of contacts and feedback information, including all relevant documents which form part of evidentiary records, including:• Oversight over the corporate Stakeholder Relationship Management system, including the management, analysis, distribution and retention of all corporate records with respect to stakeholder activities and stakeholder feedback.• Maintaining a corporate library of stakeholder communications (sent and received), graphics and relevant stakeholder data.• Maintaining up-to-date information resources for internal clients.• Reviewing stakeholder feedback with the goal of implementing continuous improvements of stakeholder engagement activities.
Provides support to the Sr Manager, Community and Regional Engagement for community and regional outreach and stakeholder engagement activities.
Undertakes special projects as required, including the management of external resources.

Benefits

Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

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