Supervisor - Ramp Airport Operations

United Airlines•Los Angeles, CA

5h•Onsite

About The Position

At United, the Airport Operations team ensures smooth operations at airports worldwide, from check-in to baggage handling. The supervisor's role is to lead and develop front-line co-workers, focusing on delivering consistent and excellent customer service and a quality product in line with Company guidelines. This involves ensuring consistency in operational, service, and product delivery, as well as developing and supporting standard work and continuous improvement processes. The supervisor will oversee and support the performance of a team, zone, or specific area within airport operations.

Requirements

High school diploma or equivalent
2+ years’ experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program
Experience leading teams and delivering customer service
Strong written, verbal, and interpersonal communication skills
Proven ability in conflict resolution, decision-making, and team leadership
Proficient in IT systems and job-relevant software
Demonstrated strengths in business acumen, continuous improvement, and customer focus
Strong sense of accountability, teamwork, motivation, and safety orientation
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree or related experience
Union experience

Responsibilities

Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products; conduct briefings, set clear expectations, and maintain strong team communications across shifts.
Assign and delegate tasks appropriately; provide ongoing coaching, recognition, and skill development focused on service and operational excellence.
Identify issues and apply structured problem solving; develop and execute action plans to address performance or behavior gaps (e.g., dependability, attendance, job quality).
Monitor team performance and customer interactions to ensure compliance with company standards, safety protocols, and service goals.
Administer corrective actions and document performance issues, investigations (e.g., safety, complaints), and high performance in the case management system.
Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability.
Develop and implement standard work processes; ensure effective shift turnover and operational alignment.
Participate in peer, safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.
Serve as a subject matter expert on service delivery, company procedures, and union guidelines; provide technical guidance as needed.
Partner with Business Partners to support shared goals and ensure consistent service delivery.
Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications (e.g., email, voicemail follow-up).