Manager - Airport Operations Ramp Service

United Airlines•Dulles, VA

1d•Onsite

About The Position

At United, the Airport Operations team ensures smooth operations at airports worldwide, from check-in to departure gates and baggage handling. The Manager Airport Operations Ramp Service is responsible for overseeing all aspects of Ramp Operations. This role involves leading, aligning, and developing front-line supervisors and employees. The manager will utilize operational expertise, decision-making capabilities, financial, technology, logistics, and management disciplines to support strategic objectives and direction. They will execute station financial and operational plans, adjusting as needed to achieve corporate and local station goals. The position requires goal-directed leadership, analytical thinking, financial controls, budgeting, customer service, and adherence to policy/procedures, along with in-depth knowledge of department work rules and good relationships with Union leaders.

Requirements

High school diploma or equivalent
3+ years of operational leadership experience
Change Management experience
Valid Driver’s License
Excellent Communication Skills
Ability to lead and develop Leaders and frontline employees
Ability to lead and sustain continuous improvement environment and initiatives
Ability to engage employees at all levels and build a positive working environment
Able to attain specific clearances including but are not limited to FAA / TSA / Airport Authority / US Customs
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor’s degree or 3+ years of leadership experience
3+ years Airport Hub Ramp Operations leadership experience
Extensive experience in managing station ramp, cargo & mail, deicing and receipt and dispatch operations
Excellent employee and union relations as well as experience administering union contracts
Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, Headquarters support organizations, and other airlines leadership
Demonstrated leadership ability in large departmental environment
Business acumen
Strong Union Relations background
Collaboration skills in regard to implementation of a CBA

Responsibilities

Maximize safe operational performance, financial controls, i.e. Overtime, GSE Abuse and Safety Performance Metrics
Achieve Corporate Operational Performance Goals (Arrival Performance, On-time and within 14 both domestic and International, Red Zone performance, Departure Performance, Headstarts//Departures 00//Turn Performance, Mishap Rates, Occupational Injuries)
Achieve Local Operational Performance Goals (International Departure 00, APU runtime efficiency)
Achieve Terminal Operations Performance Goals (Mishap Rates, OSHA Recordable Rate / OJI’s, Productivity metrics, Baggage Performance (MBR), Priority Baggage Delivery, Inbound Baggage Delivery, Overall Bag/Mail scanning metrics, International Product)
Assist in managing a 98 mm annual budget
Operational planning and safe implementation of all ground handling activities
Management and frontline employee interaction and business/employee relationship development
Interface and work with department heads, Business Partners, Government Agencies, Airport Authority & Vendor Leadership
Strategically planning/long-term development of department operations