Supervisor, Provider Enrollment

EnableComp•Franklin, TN

About The Position

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCMâ¢ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workersâ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Supervisor, Provider Enrollment is a front-line people leader responsible for overseeing the daily operations and performance of a team of Provider Enrollment Specialists supporting Out-of-State Medicaid enrollment activities. This role ensures provider enrollment work is executed accurately, timely, and in compliance with payer requirements, regulatory standards, and client expectations. The Supervisor is accountable for monitoring team performance, managing work queues, and providing ongoing coaching and development to drive productivity, quality, and service excellence. This role exercises independent judgment to prioritize work, resolve operational challenges, and support the consistent and compliant execution of provider enrollment processes across multiple states and payers.

Requirements

High School Diploma or GED required. Associates or Bachelorâs Degree a plus.
5 yearsâ experience in healthcare field working in billing or collections.
2+ years of experience in provider enrollment, credentialling, or Medicaid enrollment strongly preferred
1-2 years supervisory or team lead experience.
Working knowledge of provider enrollment processes, including multi-state Medicaid requirements and credentialing documentation (e.g., NPI, DEA, licenses, CLIA)
Strong organizational, analytical, and problem-solving skills
Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
Timely and regular attendance.
Equivalent combination of education and experience will be considered
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

Directly oversee the day-to-day operations and performance of assigned Provider Enrollment Specialists, ensuring work is completed accurately, timely, and in alignment with established workflows and client expectations.
Monitor team performance against productivity, quality, and timeliness standards; proactively address gaps and drive consistent results
Hold team members accountable to performance, attendance, and behavioral expectations through clear communication, coaching, and follow-up
Provide ongoing coaching, guidance, and development to strengthen team capability and engagement
Deliver timely, direct, and constructive feedback, including leading difficult conversations with professionalism and respect
Conduct regular performance discussions, including goal setting, performance reviews, and development planning
Manage and assign team worklists and enrollment pipelines, prioritizing workload to meet submission deadlines and service level expectations
Oversee the collection, verification, and submission of provider enrollment applications (both electronic and paper) across multiple state Medicaid programs
Ensure timely completion of initial enrollments, re-enrollments, updates, and terminations
Monitor and maintain accuracy of provider data, documentation, and enrollment records within internal systems
Serve as the primary escalation point for day-to-day enrollment issues, including application deficiencies, denials, and payer follow-up
Ensure adherence to internal processes, quality standards, and regulatory requirements, including HIPAA compliance
Ensure team adherence to established enrollment policies, procedures, and state-specific requirements
Review team output for accuracy, completeness, and compliance with submission standards
Identify recurring errors, delays, or workflow challenges and escalate trends to leadership
Reinforce best practices and provide guidance to improve quality and consistency of work
Support resolution of client-related enrollment issues in partnership with internal stakeholders
Participate in internal and external meetings as needed to address operational issues or clarify requirements
Collaborate with internal teams to ensure alignment on workflows, timelines, and deliverables
Communicate effectively with leadership regarding performance concerns, risks, and operational challenges
Support hiring, onboarding, and training of new team members to ensure successful integration
Reinforce training, standard operating procedures, and process updates with the team
Foster a positive, accountable team environment aligned with EnableCompâs Core Values
Encourage team engagement, ownership, and continuous improvement in daily work
Other duties as required