Supervisor, Professional Fee Coding

NorthBay Health•Fairfield, CA

About The Position

At NorthBay Health, the Supervisor of Professional Coding supports the daily operations of professional coding staff, ensuring compliance with coding guidelines, regulatory requirements, and hospital policies. This role focuses on maintaining coding accuracy, productivity, and adherence to documentation and billing regulations. The Supervisor collaborates with physicians, billing teams, and revenue cycle staff to uphold coding integrity and assist in resolving operational issues. While not responsible for employee performance reviews or departmental goal-setting, the Supervisor provides day-to-day oversight, guidance, and support to coding staff to ensure smooth workflow and compliance. This is a working‑supervisor role that includes performing production coding and supporting coder audit activities as part of daily operations. At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. This is an exciting time to join NorthBay Health. As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region. NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years. As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health. Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve. To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/

Responsibilities

Provides daily oversight of Ambulatory Revenue Cycle coding staff, including scheduling, training support, and monitoring productivity/quality.
Assists in managing provider communications, including queries and other coding-related correspondence.
Performs production coding as part of regular duties while balancing supervisory responsibilities.
Serves as a first‑line resource for coder questions, workflow clarification, and issue resolution.
Monitors front-end coding operations and reports performance trends related to CPT, HCPCS, diagnosis, procedure assignment, and charge capture activities.
Acts as a liaison between coding staff, physicians, and clinical departments to ensure documentation supports coding requirements.
Participates in coding audits (internal/external) and compiles results for review by leadership.
Assists in monitoring payment denials and rejections, escalating findings to the Manager for process improvement opportunities.
Supports ongoing education efforts for physicians, coding staff, and practice staff regarding CPT, HCPCS, and ICD-CM coding regulations.
Collaborates with billing staff to research and resolve claim payment issues involving coding.
Maintains staff work schedules and processes requests for time off, ensuring coverage and adherence to attendance policies.
Ensures policies and procedures are followed and communicates updates to staff as directed by leadership.
Tracks and reports Discharged Not Coded (DNC) metrics to the Manager.
Monitors incomplete fee tickets and communicates unfavorable trends to providers, escalating concerns to leadership.
Assists with system implementations, follow-up activities, and issue resolution.
Coordinates problem resolution with appropriate departments or vendors.
Enhances professional growth and development through participation in education programs.
Performs other duties as assigned.