Supervisor Premium | Chase Field

Compass GroupPhoenix, AZ
5d$23 - $25Onsite

About The Position

Join our dynamic team at Chase Field as a Supervisor, you’ll play a crucial role in delivering high-quality food and service to our guests, ensuring they have a memorable time during events at the stadium.

Requirements

  • Excellent customer service skills; ability to interact professionally and effectively.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to operate point-of-sale systems and cash-handling experience.
  • Ability to multi-task in a fast-paced environment.
  • Knowledge of food safety regulations, best practices, and sanitation requirements.
  • This position may require the following valid certifications; ServSafe Alcohol Certification, and Maricopa County approved Food Handler certification.
  • Flexibility to work evenings, weekends, and holidays as required for stadium events.
  • Previous experience in the restaurant and/or sports entertainment industry
  • 2 years’ experience in supervisory role preferred.

Responsibilities

  • Oversee frontline team members; delegate daily tasks, conducts Pre-Shift meetings with assigned teams to effectively communicate daily goals, updates, and assignments.
  • Oversee Premium areas including Premium Clubs, Suites, In Seats, and Catering.
  • Supervise multiple location units; ensuring efficient operations and quality standards are met.
  • Ensure proper department setup, cleanliness, and organization daily.
  • Collaborate with Warehouse staff for product ordering, stocking, and inventory management.
  • Work closely with frontline and back-of-house teams to execute event-specific menu items, ensuring adherence to event specifications, recipes, and Levy Core Signature standards.
  • Enforce safety standards and food safety compliance, including proper food handling, cross-contamination prevention, and maintaining safe food temperatures.
  • Ensure all equipment and stations are properly cleaned and maintained, following safety procedures and sanitation guidelines. Supervise equipment usage and cleanliness.
  • Assist with inventory management by monitoring stock levels; complete production logs, monitor portion control and waste/spoilage/gratis logs.
  • Conducts accurate inventory counts daily and monthly.
  • Collaborate with management and team members to ensure timely service and efficient operations.
  • Ensures excellent guest experience; deescalate and resolve guest complaints promptly.
  • Operates POS system and oversees adherence to Levy’s Payment Integrity Policy; completes end-of-event reconciliation and administrative duties.
  • Fosters positive and collaborative working environment for staff; assists management with addressing employee concerns and performance issues.
  • Ensure compliance with all Levy policies, procedures, and Levy Core Signatures.
  • Performs other duties as assigned.

Benefits

  • Instapay (early access to your wages) and high interest savings both through the EVEN app
  • Associate Shopping Program
  • Health and Wellness Program
  • Discount Marketplace
  • Employee Assistance Program
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