Supervisor Premium | Chase Field

Compass Group • Phoenix, AZ

5d • $23 - $25 • Onsite

About The Position

Join our dynamic team at Chase Field as a Supervisor, you’ll play a crucial role in delivering high-quality food and service to our guests, ensuring they have a memorable time during events at the stadium.

Requirements

• Excellent customer service skills; ability to interact professionally and effectively.
• Strong leadership, communication, and problem-solving skills.
• Ability to operate point-of-sale systems and cash-handling experience.
• Ability to multi-task in a fast-paced environment.
• Knowledge of food safety regulations, best practices, and sanitation requirements.
• This position may require the following valid certifications; ServSafe Alcohol Certification, and Maricopa County approved Food Handler certification.
• Flexibility to work evenings, weekends, and holidays as required for stadium events.
• Previous experience in the restaurant and/or sports entertainment industry
• 2 years’ experience in supervisory role preferred.

Responsibilities

• Oversee frontline team members; delegate daily tasks, conducts Pre-Shift meetings with assigned teams to effectively communicate daily goals, updates, and assignments.
• Oversee Premium areas including Premium Clubs, Suites, In Seats, and Catering.
• Supervise multiple location units; ensuring efficient operations and quality standards are met.
• Ensure proper department setup, cleanliness, and organization daily.
• Collaborate with Warehouse staff for product ordering, stocking, and inventory management.
• Work closely with frontline and back-of-house teams to execute event-specific menu items, ensuring adherence to event specifications, recipes, and Levy Core Signature standards.
• Enforce safety standards and food safety compliance, including proper food handling, cross-contamination prevention, and maintaining safe food temperatures.
• Ensure all equipment and stations are properly cleaned and maintained, following safety procedures and sanitation guidelines. Supervise equipment usage and cleanliness.
• Assist with inventory management by monitoring stock levels; complete production logs, monitor portion control and waste/spoilage/gratis logs.
• Conducts accurate inventory counts daily and monthly.
• Collaborate with management and team members to ensure timely service and efficient operations.
• Ensures excellent guest experience; deescalate and resolve guest complaints promptly.
• Operates POS system and oversees adherence to Levy’s Payment Integrity Policy; completes end-of-event reconciliation and administrative duties.
• Fosters positive and collaborative working environment for staff; assists management with addressing employee concerns and performance issues.
• Ensure compliance with all Levy policies, procedures, and Levy Core Signatures.
• Performs other duties as assigned.

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed