Supervisor, Pre-service

Trinity Health • Fort Lauderdale, FL

1d

About The Position

Position Purpose: oversees the pre-registration, insurance verification, and financial counseling teams to ensure accurate, timely patient financial clearance. They monitor performance, train staff, and manage pre-service payments. Key responsibilities include reducing revenue cycle errors, verifying benefits, and providing cost estimates to patients. What you will do: Team Leadership: Supervise, train, and mentor staff on registration systems, insurance verification, and financial counseling techniques. Pre-Service Operations: Oversee the verification of insurance benefits, prior authorization, and pre-registration for scheduled patients. Financial Counseling: Ensure staff explains financial responsibilities, policies, and payment options to patients, and assist in setting up payment plans. Performance Monitoring: Track KPIs, such as percentage of accounts cleared, average registration time, and accuracy rates, implementing improvement plans as needed. Revenue Optimization: Collaborate with payor relations to address payer trends and ensure compliance with regulatory and hospital requirements. Patient Communication: Handle escalated patient, family, or physician inquiries regarding financial matters. Qualifications & Skills Education: A bachelor’s degree in healthcare administration, finance, or a related field is often preferred. Experience: Previous experience in hospital revenue cycle, patient registration, or financial counseling, with demonstrated leadership experience. Technical Skills: Proficiency in electronic health record (EHR) systems (e.g., Epic) and Microsoft Office Suite. Knowledge: Strong understanding of insurance payers, prior authorization processes, and medical terminology. Soft Skills: Excellent communication, negotiation, and analytical skills. Position Highlights and Benefits Comprehensive benefit packages available, including medical, dental, vision, paid time off, 403B, and education assistance. We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners. Ministry/Facility Information: A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community’s trusted health partner for life. We are committed to providing compassionate and holistic person-centered care. Comprehensive benefits that start on your first day of work Retirement savings program with employer matching Legal Info: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

• A bachelor’s degree in healthcare administration, finance, or a related field is often preferred.
• Previous experience in hospital revenue cycle, patient registration, or financial counseling, with demonstrated leadership experience.
• Proficiency in electronic health record (EHR) systems (e.g., Epic) and Microsoft Office Suite.
• Strong understanding of insurance payers, prior authorization processes, and medical terminology.
• Excellent communication, negotiation, and analytical skills.

Responsibilities

• Supervise, train, and mentor staff on registration systems, insurance verification, and financial counseling techniques.
• Oversee the verification of insurance benefits, prior authorization, and pre-registration for scheduled patients.
• Ensure staff explains financial responsibilities, policies, and payment options to patients, and assist in setting up payment plans.
• Track KPIs, such as percentage of accounts cleared, average registration time, and accuracy rates, implementing improvement plans as needed.
• Collaborate with payor relations to address payer trends and ensure compliance with regulatory and hospital requirements.
• Handle escalated patient, family, or physician inquiries regarding financial matters.

Benefits

• Comprehensive benefit packages available, including medical, dental, vision, paid time off, 403B, and education assistance.
• Comprehensive benefits that start on your first day of work
• Retirement savings program with employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level