Patient Access Pre Service Scheduling Supervisor

Trinity Health • Mishawaka, IN

7d

About The Position

Join our Patient Access team and play a key leadership role in ensuring patients receive timely, accurate, and compassionate support throughout their scheduling and registration experience. As a Patient Access PreService Scheduling Supervisor, you will oversee daily operations, guide frontline staff, and support the processes that ensure patients are financially cleared, accurately registered, and well‑informed before their visit. This role contributes directly to service excellence by promoting clear communication, operational efficiency, and a culture aligned with our Trinity Health Mission, Values, and Promise.

Highlights

Supervise daily operations for PreService Scheduling and/or Patient Access
Support staff performance, scheduling, training, and workflow coordination
Ensure quality standards, financial clearance, and accuracy in patient registration
Address patient and staff concerns with professionalism and timely follow‑up
Foster teamwork, trust, and a positive work environment

Requirements

• High school diploma or equivalent (Associate degree preferred)
• Two to three years of PreService or Patient Access experience with supervisory or lead responsibilities
• National certification (HFMA CRCR, NAHAM CHAA or CHAM) required within one year of hire
• Strong communication, service, and problem‑solving skills
• Ability to adapt in a fast‑paced environment and manage shifting priorities

Nice To Haves

• Associate degree preferred

Responsibilities

• Oversee staff assignments, scheduling, and administrative approvals (timekeeping, payroll, expenses)
• Monitor registration accuracy, patient tracking activity, and financial clearance requirements
• Support hiring, onboarding, performance management, and departmental initiatives
• Resolve patient questions regarding insurance, payments, and scheduling requirements
• Communicate operational goals, policies, and updates to team members
• Maintain safe work practices and uphold compliance with regulatory, ethical, and organizational standards
• Collaborate with managers to implement process improvements and departmental plans
• Support coverage across Patient Access divisions as needed

Benefits

• Tuition reimbursement for all full/part-time colleagues starting day one
• 100% paid ASN-to-BSN tuition (direct to learning partner)
• Day-one benefits: Medical, Dental, Vision, PTO, Life, STD/LTD
• Employer-matched retirement savings
• Generous PTO + 7 paid holidays
• Colleague well-being support
• No mandatory overtime
• Employee referral incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED