Supervisor Practice Operations - Ortho

Community Health Network • Indianapolis, IN

32d

About The Position

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the art technology. It means getting involved in the communities we serve through volunteer opportunities and benefit initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields, and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you. Make a Difference The Operations Supervisor will supervise with support of the manager. The Operations Supervisor will assist with all human resources issues for non-clinical staff including staffing, hires, terminations, recognition, retention, discipline, coaching staff, providing regular and timely performance review, creating improvement plans as needed, and help staff understand performance outcomes needed to meet overall goals and delivery of strong customer service. Exceptional Skills and Qualifications Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving

Requirements

• Microsoft office applications, use of practice management software, and payroll processing
• Demonstrates a functional and technical understanding of applicable scheduling and billing software, Web-based applications, and electronic medical record technology
• Ability to supervise diverse staff, not centralized to one location
• Systems thinking, ability to prioritize Demonstrated ability in communication, negotiation, creativity, flexibility and problem solving
• Knowledge of insurance industry including obtaining authorizations
• Travel occasionally required
• Associate's Degree OR relevant experience within a healthcare setting (Required)
• 5 years' experience in a healthcare environment, with 2 years front office supervision experience (Required)

Nice To Haves

• Clinical/Back Office experience (Strongly Preferred)

Responsibilities

• Supervise with support of the manager
• Assist with all human resources issues for non-clinical staff including staffing, hires, terminations, recognition, retention, discipline, coaching staff, providing regular and timely performance review, creating improvement plans as needed
• Help staff understand performance outcomes needed to meet overall goals and delivery of strong customer service
• Works with team on the front line as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees