Practice Operations Supervisor

Children's Healthcare of Atlanta

About The Position

Provides oversight and supervision to staff responsible for the daily operations of a practice(s) within Physician Practices. Solves complex practice problems, enhances operations, and identifies opportunities to improve practice. Proactively supports the efforts that ensure delivery of safe, timely and cost-effective patient care and services in order to promote a safe environment at Children’s Healthcare of Atlanta.

Requirements

Four years of experience in administrative or office management role
With Master's degree, two years of experience in administrative or office management role.
Bachelor’s degree in business, related field, or equivalent experience
Strong customer service focus
Excellent written/verbal and time management skills
Independent judgment to plan, prioritize, and organize a diversified workload with attention to detail
Demonstrated ability to coach, train and hold others accountable
Proficiency in Microsoft Office Suite and other Windows-based applications

Nice To Haves

Administrative experience in healthcare or physician practice setting
Two years of experience in healthcare supervision or management
Knowledge of electronic medical records
Experience in budget/financial reporting
Master's degree

Responsibilities

In partnership with Practice Leadership, manages daily operations of practice(s), ensuring that staff and processes are in place to meet the needs of the patient, customer, financials, and quality focus of the practice.
Manages and leads a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
Shares expectations and monitors staff performances of time and attendance, appropriate work behavior, productivity, internal and external customer service and overall performance.
Coaches and mentors staff to include alignment of practice and productivity goals, sharing goal progress and working with the team on methods to improve.
Consistently exhibits appropriate leadership behavior and holds self-accountable to expectations.
Supervises, compiles, analyzes, and manages financial operations of the practice(s) by ensuring appropriate processes, resource management, budget planning, payroll and financial reports.
Supports revenue cycle functions within the practice, including, but not limited to, insurance verification, authorization, coding, charge entry, work queues and denials reduction efforts.
Effectively leads approved medium and large-scale projects to enhance operations.
Serves on special projects/committees or act as department representative as necessary.
Performs other department-specific duties and other assignments as appropriate.