Supervisor, Phlebotomy

Mass General Brigham • Boston, MA

3d • $32 - $47 • Onsite

About The Position

Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Full-time 40 hours, days with variable schedule and start times. Position requires rotating weekends and some holidays. Job Summary Summary Responsible for managing expected workflow in all areas. Maintains and monitors phlebotomy collection and expectations, including safety, accuracy, and response/result times. Does this position require Patient Care? Yes

Requirements

• High School Diploma or Equivalent required
• Phlebotomy Technician [National Certification] - Generic - HR Only required
• Experience as a phlebotomy lead 3-5 years required
• In-depth knowledge of phlebotomy regulatory requirements, ensuring accountability within the team.
• Proficient with statistical and computer productivity software.
• Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.
• Advanced management and organizational skills with strong attention to detail.
• Competent in training and mentorship, conflict resolution, and incident management abilities.

Nice To Haves

• Associate's Degree Related Field of Study preferred
• Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Responsibilities

• Manages direct report staff, including scheduling, interviewing, evaluating job performance and productivity, performance improvement, competencies, continuing education, maintaining employee files, timekeeping and attendance, corrective action, and participating in staff meetings with the manager.
• In conjunction with managers, is responsible for the implementation and maintenance of all policies and procedures required by the hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of phlebotomy services.
• Supports and monitors customer and employee service expectations.
• Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.
• Responsible for timely and accurate payroll functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED