Supervisor, Phlebotomy Lab Support Services

Children's Health•Plano, TX

40d•Onsite

About The Position

This job is responsible for providing both administrative and technical oversight of the day to day operations of out patient phlebotomy collections, specimen processing within the clinical lab and courier services to and from the Dallas laboratory. Actively promotes a Lean work culture by performing Group Leader duties to ensure consistent use of Lean principles. Ensures development of and adherence to standard work and continual process improvement.

Requirements

At least 2 years Related experience Required
At least 3 years Experience in discipline Required
Four-year Bachelor's degree or equivalent experience In Medical Technology or science discipline, consistent with Clinical Laboratory Improvement Amendments (CLIA) requirements Pref

Nice To Haves

At least 2 years Experience in leadership / management Preferred
Customer service experience Preferred

Responsibilities

Lead, assign and coordinate work performed by direct reports; evaluate work for acceptability and compliance with regulatory, safety, quality and productivity standards
Ensure appropriate staffing matrix to provide high quality specimen collection and handling and meet productivity standards
Take ownership of performance and PEAC process by understanding lab goals and objectives and aligning individual activities with hospital and lab goals and objectives
Assist manager and supervisor in developing section goals aligned with division and hospital goals and objectives
Assist manager in recruiting, interviewing and selection of staff and recommend staffing and personnel changes as needed
Collaborate with employees to help them achieve the highest level of performance possible based on the employees' desire and abilities; in coordination with the employee and the Manager, perform quarterly and yearly personnel evaluations and ensure ongoing competency assessment
Perform daily oversight of Lean work environment while ensuring adherence to Lean principles and processes. Perform standard work and metric reviews, audits, and gemba walks. Provide consultation as required at daily stand-up meetings within the lab and phlebotomy areas
Gather information regarding incidents, complaints and other situations and assist manager/ lab supervisor in investigation and resolution using tools to seek solutions and improvements rather than blame
Write and review policies and procedures
Round with clinic managers and other lab uses to maintain positive relationships and ensure ongoing process improvement.
Using an awareness of how the work performed is valued by the customer, perform duties, make decisions, take actions and continually strive to improve work processes
Responsible for ensuring entry or verification of accurate information in payroll computer system
Ensures all staff efforts are directed at achieving the goals of the department and actively work to remove barriers to that end.
Promote teamwork and cooperation through non-anxious, consistently helpful, courteous, and positive interactions with colleagues
Promote a trusting and secure work environment through supportive, dependable interactions
Read and adhere to all laboratory policies and procedures pertaining to section and document understanding of such
Share knowledge and provide instruction and mentorship to new employees, students, lab support specailist, phlebotomist and other staff; pursue continuing education; perform other duties and special projects as requested