Supervisor, Pharmacy Operations (Non Clinical)

Blink Health•Boise, ID

3h•Onsite

About The Position

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! This role is based in Boise, ID; candidates must reside locally or be willing to relocate The Opportunity The Supervisor, Pharmacy Operations is a member of a broader supervisory team and is responsible for supervising primarily pharmacy technicians and related operations in the pharmacy area. This person is a champion for the patients and providers of BlinkRx, and helps ensure that timely service is provided that exceeds customer expectations. This management position will function as the liaison between pharmacy technician staff and pharmacy / hub management. The supervisor will use a high-level of communication and collaboration with internal agents to complete pharmacy and prescriber outreach, and data entry of prescriptions from BlinkRx. Additionally, overseeing on-site, cross-functional agents will be required. This individual is a recognized leader and provides strong, visible, values, driven leadership and advocacy for pharmacy.

Requirements

Minimum 3 years of management and/or supervisory experience in a fast paced metrics driven environment with accountability to performance KPIs and service-level goals
Minimum 5 years experience as an individual contributor in a retail, specialty pharmacy, healthcare, PBM, insurance, or pharmacy/medical claims (experience in revenue cycle, claims adjustment and benefits coordination may qualify)
Demonstrate quality experience coaching employee performance and partnering with HR to manage employee relations issues
Strong attention to detail with a high degree of accuracy
Technical aptitude and ability to learn new software
Capable of working independently with minimal supervision
Effective interpersonal skills with the ability to coach agents
Ability to adapt to changing processes, technologies and workloads

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or related field
Proficient understanding of operational standards including SIG codes, general prescription knowledge, pharmacy workflows and pharmacy benefits processing strongly preferred
Strong knowledge of pharmacy regulations and compliance
Data-driven mindset with experience in analyzing performance metrics and reporting

Responsibilities

Executing Daily Production
Own the success of the end-to-end prescription journey in order to provide an exceptional patient and provider experiences
Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, including cross-functionally
Perform quality checks and ensure team adherence to established processes and compliance standards
Address workflow errors or issues as they arise and partner with leadership when escalation is needed
Step into production during high-volume periods or coverage gaps
Cultivate a positive and collaborative work environment and culture
Performs other job duties as assigned
Direct Team Supervision
Supervise a team of hourly technicians/agents, on-site and virtually in other location(s)
Set clear daily performance expectations aligned to established productivity and quality targets
Conduct regular 1:1 meetings focused on performance, development, and engagement
Provide real-time coaching and feedback based on observed performance and metrics
Support corrective action processes when expectations are not met
Assist with hiring, onboarding and training new team members
Maintain accurate timecard, attendance, and documentation records
Cross-Functional Supervision
Partner closely with cross-functional leaders based in Pittsburgh, PA and St Louis, MOi to ensure alignment on performance standards, workflows, and site-level priorities for the Boise team
Operate with a tech-forward mindset, leveraging systems, dashboards, and data to drive performance, identify trends, and inform decision-making
Ensure all tasks are performed in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws
Managing Performance Through Data
Review daily and weekly performance reports to track productivity, SLA attainment, and quality.
Use data to guide coaching conversations and prioritization decisions.
Flag trends, risks, or recurring issues to Pharmacy Operations leadership.
Ensure team metrics are updated and communicated clearly.
Supporting Process & System Changes
Champion adoption of new technologies, operational changes, tools or policy updates, ensuring pharmacy technicians are trained, supported, and aligned during rollouts.
Provide feedback from the frontline to leadership regarding system challenges or training needs.
Participate in testing or rollout support for operational changes.