Supervisor (Non-Clinical) - TCP

Texas Children's Hospital • West University Place, TX

1d

About The Position

We’re looking for a Non-Clinical Supervisor, someone who’s ready to grow with our company. In this position, you will supervise and direct non-clinical staff.
Think you’ve got what it takes?
Job Duties & Responsibilities
Supervises, coaches, counsels, and evaluates non-clinical staff to ensure optimal level of job performance, adherence to policies and procedures, and the consistent delivery of quality customer service.
Schedules staff based on practice needs and budget. Assures appropriate staffing to provide coverage for patient volume.
Monitors and ensures efficient patient flow.
Maintains appropriate inventory control of office supplies.
Assures compliance with regulatory requirements, i.e., OSHA.
Presents professional images, manners, and behavior at all times.
Shares relevant information with staff via staff meetings, huddles, memos, posting, or other effective forms of communication.
Orients staff, as appropriate, and submit paperwork in accordance with policies and established timeframes.
Tasks are measured by observation of evaluator, feedback of providers, and review of budget variances in staff and supplies. Also reviewed are survey reports, customer satisfaction surveys, and any other survey or evaluation available.
Reviews billing information
Coordinates referrals
Processes patient payments.
Monitors patient information and other practice data.
Performs reception duties.
Schedules appointments.
Provides daily operations
Demonstrates Creating SMILES and AIDET philosophies to patients, families and co-workers.
Maintains integrity of electronic medical record
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
Skills & Requirements
Required H.S. Diploma or GED
1 year experience working in the healthcare industry required

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Requirements

• H.S. Diploma or GED
• 1 year experience working in the healthcare industry required

Responsibilities

• Supervises, coaches, counsels, and evaluates non-clinical staff to ensure optimal level of job performance, adherence to policies and procedures, and the consistent delivery of quality customer service.
• Schedules staff based on practice needs and budget. Assures appropriate staffing to provide coverage for patient volume.
• Monitors and ensures efficient patient flow.
• Maintains appropriate inventory control of office supplies.
• Assures compliance with regulatory requirements, i.e., OSHA.
• Presents professional images, manners, and behavior at all times.
• Shares relevant information with staff via staff meetings, huddles, memos, posting, or other effective forms of communication.
• Orients staff, as appropriate, and submit paperwork in accordance with policies and established timeframes.
• Reviews billing information
• Coordinates referrals
• Processes patient payments.
• Monitors patient information and other practice data.
• Performs reception duties.
• Schedules appointments.
• Provides daily operations
• Demonstrates Creating SMILES and AIDET philosophies to patients, families and co-workers.
• Maintains integrity of electronic medical record

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED