Supervisor, Pension Services (WCT)

Northwest Administrators • Seattle, WA

8d • Hybrid

About The Position

Are you a leader who enjoys developing others to help them reach their full potential? Do you enjoy helping an organization reach and exceed its key performance indicators? If so, we think our supervisor position is a great opportunity for you! What you'll be doing... As a supervisor in the Pension Services Department, you will: Oversee administrative functions performed in the Pension Service department Respond to escalated customer requests Lead a team of approximately 15 employees (including performance management and timesheet approvals) Coordinate training of new employees and evaluate results Monitor and assess department workflow and identify/implement areas for process improvement Monitor quality and compliance for accuracy and completion of work This position can be based in the Seattle office. The role currently allows for a hybrid (work from the office 3 days a week and home 2 days a week) schedule after training but may be recalled to the office full time at a future date. Who you are... Experienced. 3 years of supervisory experience, including managing onsite teams preferred Educated. Bachelor's degree in a related field preferred Leader. Proven ability to influence others to get work done Communication . Demonstrated written and verbal communication skills Service Minded . Delivers exceptional customer service with flawless follow through Technically Savvy. Proficient in MS Office Suite of tools Who we are... Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com) If hired, you can expect... Starting salary range of $6,498 - $8,333 per month. Pay is dependent on experience, skills, and qualifications. Excellent Medical, Dental (w/Ortho), Vision, Rx benefits, disability, life insurance Optional benefits include health flex spending & dependent care assistance plans, pet insurance Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days) Generous 401k plan with company base contribution & match Work-Life Balance Equal Employment Opportunity NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [email protected] to request accommodation. Northwest Administrators Inc. | Privacy Policy (nwadmin.com)

Requirements

• 3 years of supervisory experience, including managing onsite teams preferred
• Bachelor's degree in a related field preferred
• Proven ability to influence others to get work done
• Demonstrated written and verbal communication skills
• Delivers exceptional customer service with flawless follow through
• Proficient in MS Office Suite of tools

Responsibilities

• Oversee administrative functions performed in the Pension Service department
• Respond to escalated customer requests
• Lead a team of approximately 15 employees (including performance management and timesheet approvals)
• Coordinate training of new employees and evaluate results
• Monitor and assess department workflow and identify/implement areas for process improvement
• Monitor quality and compliance for accuracy and completion of work

Benefits

• Excellent Medical, Dental (w/Ortho), Vision, Rx benefits, disability, life insurance
• Optional benefits include health flex spending & dependent care assistance plans, pet insurance
• Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
• Generous 401k plan with company base contribution & match
• Work-Life Balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees