Supervisor, Pension Services (WCT)

Northwest Administrators, Inc. • Seattle, WA

9d • Hybrid

About The Position

As a supervisor in the Pension Services Department, you will:
Oversee administrative functions performed in the Pension Service department
Respond to escalated customer requests
Lead a team of approximately 15 employees (including performance management and timesheet approvals)
Coordinate training of new employees and evaluate results
Monitor and assess department workflow and identify/implement areas for process improvement
Monitor quality and compliance for accuracy and completion of work
This position can be based in the Seattle office. The role currently allows for a hybrid (work from the office 3 days a week and home 2 days a week) schedule after training but may be recalled to the office full time at a future date.

Requirements

• 3 years of supervisory experience, including managing onsite teams preferred
• Bachelor's degree in a related field preferred
• Proven ability to influence others to get work done
• Demonstrated written and verbal communication skills
• Delivers exceptional customer service with flawless follow through
• Proficient in MS Office Suite of tools

Responsibilities

• Oversee administrative functions performed in the Pension Service department
• Respond to escalated customer requests
• Lead a team of approximately 15 employees (including performance management and timesheet approvals)
• Coordinate training of new employees and evaluate results
• Monitor and assess department workflow and identify/implement areas for process improvement
• Monitor quality and compliance for accuracy and completion of work

Benefits

• Excellent Medical, Dental (w/Ortho), Vision, Rx benefits, disability, life insurance
• Optional benefits include health flex spending & dependent care assistance plans, pet insurance
• Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
• Generous 401k plan with company base contribution & match
• Work-Life Balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees